David Rodriguez
Tampa
Summary
To be apart of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
KGCCO Call Center
10.2023 - Current
- Focused on assisting individuals with navigating complex healthcare plans
- Handled inbound calls, managed customer accounts
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Adhering to legal and company rules and guidelines
Customer Service Agent
G2 Secure Staff
08.2018 - 10.2023
- Work closely with airline staff to ensure that individuals have a smooth experience while traveling, from check in to boarding and deplaning.
- Assist passengers to gates and other needs
- Providing customer service to passengers, with a friendly and courteous manner.
- Responsible for handling the movement of passengers who require wheel chair assistance
Construction Worker
James Concrete
03.2021 - 09.2021
- Ensure that the concrete is poured correctly through the site with various forms needed on the construction site.
- Performed cement mixing procedures on a daily basis.
- Maintained all required task logs on a daily basis.
- Loaded and unloaded a variety of construction materials and supplies
Home Depot Associate
Home Depot
10.2017 - 08.2018
- Responsible for retrieving products and setting it aside for customers who placed orders
- Freight
- Performed stocking and organizing and cleaning duties
- Customer Agent Assistance
Education
High school diploma -
Skills
- Communication skills
- Customer support
- People oriented
- Time management
- Clear Communication Skills
- Phone Etiquette
Timeline
Customer Service Representative
KGCCO Call Center
10.2023 - Current
Construction Worker
James Concrete
03.2021 - 09.2021
Customer Service Agent
G2 Secure Staff
08.2018 - 10.2023
Home Depot Associate
Home Depot
10.2017 - 08.2018
High school diploma -
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