Caryn Robinson
Cohoes,NY
Summary
Dynamic customer service professional with a proven track record at Saratoga Spas LLC, excelling in complaint resolution and client relations. Skilled in Microsoft Excel and active listening, I enhance customer satisfaction and loyalty through effective communication and problem-solving, consistently achieving positive feedback and repeat business.
Knowledgeable and dedicated customer service professional with extensive experience in the pool and spa industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Saratoga Spas LLC
Latham, NY
04.2017 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company-specific software systems.
- Provided product information to customers, enhancing their purchasing experience.
- Assisted in troubleshooting technical issues related to spa products and services.
- Maintained accurate records of customer interactions and transactions for quality assurance.
- Handled customer complaints professionally, ensuring timely resolution and follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Created my own photo catalog of spa parts for more efficient identification.
- Worked alongside marketing to ensure new and existing dealers were equipped with essential sales materials
- Picked, packaged and shipped spa parts in the absence of a warehouse manger.
- Inventory control/maintenance
Postal Support Employee
United States Postal Sevice
Albany, NY
08.2015 - 01.2017
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated sorting machinery to categorize mail accurately based on size and destination.
- Assisted in maintaining inventory of supplies, ensuring operational readiness at all times.
- Coordinated with team members to resolve delivery discrepancies and enhance customer satisfaction.
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
- Consistently met or exceeded service delivery expectations by prioritizing workload and staying focused on task completion.
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
- Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
- Expedited package processing times by efficiently operating automated sorting machines and keeping them wellmaintained.
- Sorted mail according to size, shape and destination.
Stay at Home Parent
Home
Cohoes, NY
08.2008 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Not Fulfilled - Hotel And Restaurant Management
Schenectady County Community College
Schenectady, NYHigh Honors Diploma -
Cohoes High School
Cohoes, NY06.1993
Skills
- Customer service
- Active listening
- Critical thinking
- Time management
- Client relations
- Customer satisfaction measurement
- Complaint resolution
- Microsoft Excel
- Computer proficiency
- Relationship building
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Quality control
- Office equipment proficiency
- Proofreading
- Stock management
- Shipping and logistics
- CRM software
- Call triaging
Timeline
Customer Service Representative
Saratoga Spas LLC
04.2017 - Current
Postal Support Employee
United States Postal Sevice
08.2015 - 01.2017
Stay at Home Parent
Home
08.2008 - 08.2015
Not Fulfilled - Hotel And Restaurant Management
Schenectady County Community College
High Honors Diploma -
Cohoes High School