Carys Hooper
Des Moines,Iowa
Summary
Dynamic professional with experience at Topgolf USA, where I enhanced player satisfaction through attentive service and effective problem-solving. Proven ability to maintain composure in fast-paced environments while utilizing cross-selling techniques. Skilled in office management from my role at Drake University, ensuring efficient operations and customer engagement.
Overview
7
7
years of professional experience
Work History
Bay Host
Topgolf USA
Des Moines
09.2024 - Current
Facilitated enjoyable experiences for players through attentive service.
Server
Cheesecake Factory Inc
Des Moines, IA
06.2022 - 08.2024
Facilitated exceptional dining experiences for customers.
Executed diverse cleaning tasks on a daily basis.
Facilitated customer service resolution processes to enhance client satisfaction.
Office Worker
Drake University
Des Moines
08.2019 - 05.2022
Worked at the front desk of our Fine Arts building and assisted customers in ticket sales.
Completed various office tasks such as responding to emails, voicemails, logging sales and tracking concert sales in various spreadsheets.
Education
Bachelor of Science - Digital Marketing
Drake University
Des Moines, IA08.2024
Skills
- Oversaw punctuality standards to enhance team efficiency Championed cleanliness protocols to foster a productive work environment Maintained composure in challenging situations to guide team responses Cultivated tactfulness in client interactions to strengthen relationships Directed cross-selling strategies to maximize revenue opportunities Served as a volunteer judge for annual DECA state competitions, evaluating student performance Led problem-solving initiatives to address operational challenges
Timeline
Bay Host
Topgolf USA
09.2024 - Current
Server
Cheesecake Factory Inc
06.2022 - 08.2024
Office Worker
Drake University
08.2019 - 05.2022
Bachelor of Science - Digital Marketing
Drake University