Casandra Acevedo
34 W Grover Street, Flanders,NJ
Summary
Customer service representative with 4+ years of experience across multiple industries. Proven ability to manage high call volumes while maintaining customer satisfaction. Proficient in workplace systems including Service Works and Resy. Strong skills in listening, problem-solving, and multi-tasking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Morris County Appliance
Dover, New Jersey
06.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Effectively answered customer inquiries via phone, email, and chat.
Cheerleading Coach
Nfinite All Stars
Randolph, NJ
07.2024 - 06.2025
- Created a safe atmosphere for training athletes.
- Communicated regularly with parents regarding their child's progress.
- Creator of youth routines that showcase each athlete's strengths.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Maintained the condition of mats, trampolines, and other team equipment, cleaning in order to uphold standards of safety and cleanliness.
- Explored different coaching techniques through various training sessions.
Restaurant Hostess/Restaurant Busser
The Windlass
Lake Hopatcong, New Jersey
05.2023 - 08.2024
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Waitress
Sal's Pizza
Stanhope, New Jersey
06.2022 - 05.2023
- Maintained a clean work station by restocking supplies and wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
High School Diploma -
Mount Olive High School
Mount Olive, NJ06-2025
Skills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Relationship building
Affiliations
- All Star Cheerleading Athlete 2020-2025; Rigorous training, 20+ hours per week
- Year-round jobs 2021-2025
- High School Varsity Cheerleader 2021- 2024
- Active in community service
Accomplishments
- Cornell Tradition Fellow
- AP Scholar Award
- AP Seminar and Research Capstone
- Renaissance Award
References
References available upon request.
Timeline
Customer Service Representative
Morris County Appliance
06.2025 - Current
Cheerleading Coach
Nfinite All Stars
07.2024 - 06.2025
Restaurant Hostess/Restaurant Busser
The Windlass
05.2023 - 08.2024
Waitress
Sal's Pizza
06.2022 - 05.2023
High School Diploma -
Mount Olive High School
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