Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Casandra Allen

London,AR
Facts do not exist, only interpretations.
Friedrich Nietzsche
Casandra Allen

Summary

Talented trainer and mentor with performance-oriented mindset. Quality-focused Medical Transcriptionist skilled in accurate and timely project completion. Exceptional at translating verbal information to written form to record patient medical history and treatment. Self-motivated and talented at organization and time management. Multifaceted professional with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting.

Overview

9
years of professional experience

Work History

Verizon Wireless
Sherwood, AR

Chat Senior Tech Expert
11.2016 - 09.2022

Job overview

  • Solved customer problems using education and experience in Tech Support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer chats promptly to avoid on-hold wait times.
  • Implemented process improvements to smooth development cycle and increase collaboration.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided back up for customer service managers.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Medoptim
Little Rock, AR

Medical Scribe
01.2016 - 11.2016

Job overview

  • Accompanied physicians through day in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Selected appropriate ICD-10 and CPT codes for records.
  • Submitted orders for additional tests and examinations.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.

Friendship Community Care
Russellville, AR

Direct Support Professional
01.2014 - 12.2015

Job overview

  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.

Education

Arkansas Tech University
Russellville, AR

Bachelor of Arts from Psychology
08.2015

University Overview

  • Dean's List 2010-2015
  • Honoree of Psy Chi
  • cum laude graduate

Skills

  • Senior Leadership Support
  • Report Preparation
  • Report Transcription
  • Customer Relations
  • Account Management
  • Active Listening
  • Documentation Skills
  • Data Entry
  • Word Processing
  • Quality Control Standards
  • Customer Service
  • Online Chat
Availability
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Timeline

Chat Senior Tech Expert

Verizon Wireless
11.2016 - 09.2022

Medical Scribe

Medoptim
01.2016 - 11.2016

Direct Support Professional

Friendship Community Care
01.2014 - 12.2015

Arkansas Tech University

Bachelor of Arts from Psychology

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Casandra Allen