Casandra Cortez
Las Vegas,NV
Summary
Resourceful WIC Clerk known for high productivity and efficient task completion. Skilled in client service, data entry, and eligibility screening, ensuring smooth operations in fast-paced environments. Excel at communication, time management, and problem-solving to enhance client satisfaction and streamline processes.
Overview
10
10
years of professional experience
Work History
WIC Clerk
Nevada Health Centers
Las Vegas, NV
04.2017 - Current
- Assisted in developing educational materials for clients on proper use of WIC benefits.
- Monitored inventory levels of WIC approved foods; reordered when needed.
- Processed applications for new WIC participants, including verifying eligibility.
- Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
- Ensured compliance with federal and state laws and regulations pertaining to WIC program operations.
- Maintained confidentiality of sensitive client information according to HIPAA standards.
- Inputted data into computer systems, such as participant demographics and transaction information.
- Performed clerical duties such as filing paperwork, copying documents, faxing forms.
- Attended trainings related to program updates, regulations, policies, procedures.
- Verified the accuracy of all documents before submitting them to the state agency for approval.
- Assisted customers with WIC eligibility requirements and benefits.
- Provided WIC approved foods to participants in accordance with their individual nutrition needs.
- Informed customers about nutrition education programs and breastfeeding support services.
- Answered questions from clients concerning program rules, regulations and benefits.
- Organized and maintained accurate records of client information and transactions.
- Provided technical assistance to staff on using automated systems related to WIC operations.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Gathered financial information from clients regarding income, assets and debts.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Contacted client references and employers to determine legitimacy of applicant information.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Customer Service Cashier
Tropical Smoothie
Las Vegas, NV
04.2015 - 04.2017
- Balanced cash drawers at the end of each shift.
- Verified that all coupons were valid prior to processing them into the system.
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
- Operated cash registers to process payments for goods and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained accurate records of transactions using the point-of-sale system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
High School Diploma -
Clark High School
Las Vegas, NV06-2014
Skills
- WIC program operations
- Client education
- Regulatory compliance
- Data entry
- Customer service
- Inventory management
- Record keeping
- Complaint resolution
- Document verification
- Cultural sensitivity
- Confidentiality maintenance
- Team collaboration
- Cash handling experience
- Appointment scheduling
- Data entry proficiency
- Policy interpretation
- Verbal communication
- Application assessment
- Eligibility procedures
- Effective communication skills
- Confidentiality
- Application review
- Resource information
- Telephone etiquette
- Documentation and reporting
- Recordkeeping and data input
Timeline
WIC Clerk
Nevada Health Centers
04.2017 - Current
Customer Service Cashier
Tropical Smoothie
04.2015 - 04.2017
High School Diploma -
Clark High School