Tina Laplante
Summary
Skilled in managing WIC program operations and providing exceptional client service. Demonstrated ability to handle sensitive information with discretion, maintain confidentiality, and ensure compliance with state regulations. Strong organizational skills and communication capabilities have led to increased efficiency in previous roles.
Overview
18
18
years of professional experience
Work History
WIC Clerk
Yancey County Health Department
Burnsville, North Carolina
05.2023 - Current
- Processed WIC applications and maintained accurate participant records.
- Assisted clients in understanding program benefits and eligibility requirements.
- Scheduled appointments and managed front desk operations efficiently.
- Ensured compliance with state regulations and department policies consistently.
- Assisted customers with WIC eligibility requirements and benefits.
- Performed clerical duties such as filing paperwork, copying documents, faxing forms.
- Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
- Assisted in developing educational materials for clients on proper use of WIC benefits.
Administration Assistant
Mountain View Correctional
Spruce Pine, North Carolina
01.2021 - 07.2023
- Managed scheduling and coordination of administrative tasks for correctional facility operations.
- Assisted in maintaining accurate records and documentation for inmate files.
- Supported staff with communication and correspondence between departments and external agencies.
- Maintained office supplies inventory and coordinated procurement for daily operations.
- Performed data entry tasks accurately within specified timeframes.
- Organized and maintained files, including electronic records.
- Provided general clerical support as required by departmental needs.
Housing Manager
Spruce Pine Housing
Spruce Pine, North Carolina
01.2009 - 12.2018
- Managed tenant applications and screening processes for safe housing placements.
- Coordinated maintenance requests and ensured timely repairs in residential units.
- Developed community programs to enhance resident engagement and support services.
- Oversaw lease agreements and compliance with housing regulations and policies.
- Facilitated conflict resolution between tenants to maintain a harmonious living environment.
- Conducted property inspections to ensure safety and quality standards were met.
- Collaborated with local agencies to provide resources for residents in need.
- Coordinated with contractors for repairs, renovations and maintenance projects.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Investigated suspicious activity within properties managed by the organization.
Education
Mitchell High School
Bakersville, NCSome College (No Degree) - Office Technology
Maryland Community College
Spruce Pine, NCSkills
- WIC eligibility
- Compliance assurance
- Record management
- Office software proficiency
References
References available upon request.
Timeline
WIC Clerk
Yancey County Health Department
05.2023 - Current
Administration Assistant
Mountain View Correctional
01.2021 - 07.2023
Housing Manager
Spruce Pine Housing
01.2009 - 12.2018
Mitchell High School
Some College (No Degree) - Office Technology
Maryland Community College