Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Casandra Hernandez

Augusta,GA

Summary

Dedicated, work-driven professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Warehouse Associate

Amazon
04.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 60 pounds.

Customer Service Representative

Teleperformance
01.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Retail Sales Associate

Cricket Wireless
12.2019 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Miami Edison Senior High School
Miami, FL
06.2017

Skills

  • Quality Assessment and Assurance
  • Hand and Power Tool Operation
  • Mathematics
  • Document Updates
  • Material Handling
  • Order Picking and Processing
  • Microsoft Excel
  • Google Docs
  • Customer Relationship Management
  • Oracle E-Business Suite Financials
  • Multi-Line Phone Talent
  • Process Optimization
  • Loyalty Promotion
  • Team Cooperation
  • Sales Goal Attainment
  • Credit Card Applications

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Associate

Amazon
04.2023 - Current

Customer Service Representative

Teleperformance
01.2021 - 12.2022

Retail Sales Associate

Cricket Wireless
12.2019 - 11.2021

High School Diploma -

Miami Edison Senior High School

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Casandra Hernandez