Casandra johnson
Oakland,CA
Summary
Energetically driving success across roles, from Bus Driver at Transdnd/Foothill to Dispatcher at streetplus, I excel in regulatory compliance and customer relations. Leveraging skills in route planning and dispatch coordination, I've significantly enhanced operational efficiency and passenger satisfaction, embodying a commitment to safety and service excellence. Resourceful Road Supervisor known for high productivity and efficient task completion. Skilled in route planning, safety compliance, and team leadership. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to maintaining safety standards and improving operational processes. Highly skilled Road Supervisor with experience in overseeing road construction, maintenance and safety procedures. Strengths include project management, team leadership and compliance with regulatory standards. Demonstrated ability to reduce operational costs while ensuring highest level of service quality. Proven track record in improving team productivity and enhancing safety measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Road supervisor/Dispatcher
Ryderans
San Leandro, California
09.2024 - Current
- Supervised daily road operations to ensure compliance with safety standards.
- Coordinated vehicle maintenance schedules to minimize downtime and optimize performance.
- Trained and mentored new drivers on company policies and safe driving practices.
- Monitored driver performance using GPS tracking systems to improve route efficiency.
- Implemented process improvements for load management and delivery procedures.
- Communicated with dispatch to resolve logistical issues and enhance service reliability.
- Conducted regular inspections of vehicles for compliance with regulatory requirements.
- Collaborated with management to develop training programs for operational excellence.
- Developed work plans and schedules for crew members; monitored progress to ensure timely completion of tasks.
- Inspected roads to identify deficiencies and potential hazards; coordinated with other departments to ensure proper repairs were made.
- Ensured the safe and efficient operation of roadways by supervising crews in all aspects of maintenance activities.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Performed regular maintenance checks on vehicles used by crews; scheduled necessary repairs when required.
- Investigated customer complaints related to roadways; provided appropriate solutions or referred them to higher management as needed.
- Assisted in the selection process for new personnel; conducted interviews and evaluated applicants' qualifications.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Operated machines and equipment to complete work assignments or to assist workers.
- Managed daily dispatch operations for efficient vehicle routing and scheduling.
- Trained new staff on dispatch procedures and software usage effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Bus Driver
Transdev/Foothill
Las Angeles, CA
06.2023 - 03.2024
- Reported accidents, vehicle damage and passenger injuries, completing corresponding reports for management.
- Reported delays, accidents or other traffic and transportation situations with mobile two-way radio or cellphone.
- Complied with traffic rules and regulations to operate vehicles in safe, legal manner.
- Picked up and dropped off riders at regularly scheduled locations, following strict time schedules.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Assisted passengers, such as elderly and disabled individuals, on and off bus, checked for proper seating, helped carry baggage and answered questions about bus schedules and routes.
- Drove vehicles over specified routes and to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers had smooth and safe ride.
Dispatcher
streetplus
san francisco, CA
02.2021 - 12.2022
- Monitored routes and locations to verify timely services and accurate information.
- Reported driver performance issues or concerns to appropriate management for resolution.
- Selected safest and fastest routes to driver locations with available locator aids.
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
Housekeeper
stanford hospital
palo alto, CA
08.2018 - 02.2020
- Sanitized tables and countertops with cleaning solutions.
- Wiped down windows and mirrors with glass cleaner.
- Greeted guests and employees, delivering friendly service in interactions.
- Managed facility inventories by restocking cleaning solutions and linens.
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
- Disinfected and deep cleaned upholstered furniture and carpets.
- Cleaned and restocked restroom areas with towels and toiletries.
- Informed management of facility status by distributing updated reports of ongoing operations.
Facility Supervisor
ups
Oakland, CA
07.2015 - 01.2018
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
- Assigned loads to drivers based on designated routes and driver location.
- Prepared, updated and dispensed daily route schedule.
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
- Advised personnel of traffic delays due to construction areas and accidents.
- Prioritized work tasks and remained flexible to workload changes.
Education
High School Diploma -
Oasis High School
Oakland, CA, US06.2018
Associate in Arts (A.A.) - Business Administration
Merritt College
Oakland, CA, USSkills
- Map Reading
- Commercial driving
- Regulatory Compliance
- Passenger Safety
- Fare collection
- Passenger Assistance
- Safety practices
- Database Management
- Route Navigation
- Data Entry
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Dispatching field personnel
- Prioritizing calls
- Routing orders
- Incident Reporting
- Schedule Coordination
- Updating logs
- Route Planning
- Stress Tolerance
- Dispatching procedures
- Telephone Etiquette
- Record Keeping
- Vehicle inspection
- Safety compliance
- Training development
- Problem solving
Certification
Class B Commercial
Timeline
Road supervisor/Dispatcher
Ryderans
09.2024 - Current
Bus Driver
Transdev/Foothill
06.2023 - 03.2024
Dispatcher
streetplus
02.2021 - 12.2022
Housekeeper
stanford hospital
08.2018 - 02.2020
Facility Supervisor
ups
07.2015 - 01.2018
High School Diploma -
Oasis High School
Associate in Arts (A.A.) - Business Administration
Merritt College