Quineshia Anderson
Phoenix,AZ
Summary
Professional graduate with over 10 years of extensive customer service experience. Ability to communicate clearly and effectively while building strong rapport and trust with customer service standards. Experienced in areas of leadership, mentoring, and coaching teams.
Overview
9
9
years of professional experience
Work History
Road Supervisor/Dispatcher
Transdev Transportation
Phoenix, AZ
01.2023 - Current
- Observes drivers on the road and corrects safety problems on the scene while documenting violations.
- Handles personnel hiring, performance evaluations and disciplinary actions.
- Conductes on the scene accident investigations.
- Performs dispatching responsilbilites as assigned.
Route Driver
Waste Managment
Phoenix, AZ
04.2022 - 01.2023
- Operated a heavy duty truck to perform assigned duties on routes.
- Participated in all scheduled safety trainings, briefings, and meetings as required by route managers.
- Responsible for reporting all unsafe situations or service calls to route manager or dispatch before attempting service.
Professional Driver
Greyhound
Phoenix, AZ
03.2019 - 04.2022
- Transported passengers to specified destinations safely and on-time.
- Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
- Maintained safe driving history with no critical incidents over 3-year timeframe.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Truck Driver
Swift Transportation
Phoenix, AZ
11.2018 - 03.2019
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configurations of equipment as needed.
- Executed safety practices and inventory loading without customer complaints, accidents, or lost-time.
CDL Student
Swift Transportation
Phoenix, AZ
09.2018 - 10.2018
- Obtained Class A Commercial Driver License.
Customer Service Agent
Grainger
Tempe, AZ
02.2018 - 10.2018
- Resolved customer complaints quickly and efficiently.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Student
Brookline College
Phoenix, AZ
07.2017 - 03.2018
- Graduated and obtained Medical and Billing Certificate.
Intake Coordinator
My Dr Now
Tempe, AZ
04.2017 - 07.2017
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Compiled physical and digital documents, charts and reports.
- Answered phone calls to provide assistance, information and medical personnel access.
Resolution Expediter
Home Depot
Tempe, AZ
12.2014 - 04.2017
- Assisted front line associates with proper process and procedures to resolve internal/external issues.
- Provided excellent customer service while effectively resolving customer issues on escalated calls.
- Mentored/coached and developed others by creating and implementing effective action plans increasing metrics over 90%.
Education
Medical Billing And Coding Certificate -
Brookline College - Phoenix
Phoenix, AZAssociate of Applied Science -
Joliet Junior College
Joliet, ILSkills
- Safety Procedures
- Equipment Operation
- Decision-Making
- Coaching and Mentoring
- Interpersonal Communication
- Incident Investigation
- Performance Monitoring
- Documentation and Reporting
- Accident Documentation
- Class a License
Timeline
Road Supervisor/Dispatcher
Transdev Transportation
01.2023 - Current
Route Driver
Waste Managment
04.2022 - 01.2023
Professional Driver
Greyhound
03.2019 - 04.2022
Truck Driver
Swift Transportation
11.2018 - 03.2019
CDL Student
Swift Transportation
09.2018 - 10.2018
Customer Service Agent
Grainger
02.2018 - 10.2018
Student
Brookline College
07.2017 - 03.2018
Intake Coordinator
My Dr Now
04.2017 - 07.2017
Resolution Expediter
Home Depot
12.2014 - 04.2017
Medical Billing And Coding Certificate -
Brookline College - Phoenix
Associate of Applied Science -
Joliet Junior College
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