KHURAM SAMAD
Suffern,NY
Summary
Dedicated transportation and logistics professional with more than 20 years of experience supporting transportation operations, dispatching, route coordination, customer service, and administrative support. Experienced in coordinating daily operations, maintaining accurate records, communicating with drivers and operations teams, resolving service issues, and ensuring efficient transportation services. Strong organizational, communication, and problem-solving skills with a commitment to operational excellence and on-time service.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Operations Supervisor / Road Control Center Dispatcher
TOK Transit Ltd.
09.2012 - Current
- Managed daily transportation operations and dispatched drivers to ensure efficient, timely service.
- Monitored vehicle movements and communicated schedule changes, delays, and operational updates.
- Maintained accurate dispatch records and tracked transportation activities using dispatch management systems.
- Resolved service disruptions by coordinating with drivers, supervisors, and management to ensure uninterrupted operations.
- Prepared daily operational reports and ensured accurate and timely completion of all required documentation.
- Collaborated with maintenance personnel to maximize fleet availability and minimize operational downtime.
- Trained new dispatchers and drivers on company procedures, operational standards, and safety requirements.
- Prioritized multiple assignments while maintaining exceptional attention to detail and delivering outstanding customer service.
- Supervised daily transportation operations, ensuring compliance with company policies, safety regulations, and operational procedures.
- Coordinated team schedules and optimized resource allocation to improve workflow efficiency and operational performance.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
Transit Operator
Laidlaw Company
06.2007 - 09.2012
- Coordinated vehicle transportation schedules and shipment documentation.
- Communicated with customers regarding delivery schedules and transportation status.
- Coordinated logistics operations to ensure timely delivery of vehicles and parts.
- Managed inventory levels and conducted regular audits for accuracy.
- Communicated with vendors and suppliers to streamline shipping processes.
- Developed and maintained documentation for compliance with export regulations.
- Managed approximately 30-35 incoming calls, emails, and faxes per day from customers.
Operations Manager
Todays Taxi
05.2003 - 06.2007
- Managed day-to-day transportation operations and coordinated driver schedules.
- Maintained customer records, transportation documentation, and daily operational reports.
- Resolved customer inquiries and ensured timely transportation services.
Medical Courier
Sona Associate
12.1999 - 12.2023
- Ensured timely delivery of medical specimens to healthcare facilities, maintaining compliance with safety regulations.
- Managed inventory of medical supplies and equipment, optimizing stock levels for operational efficiency.
- Implemented best practices for route optimization, reducing delivery times while enhancing service reliability.
- Trained new couriers on safety protocols and delivery procedures to maintain high standards of service.
Administrative Associate
National Commercial Bank, Saudi Arabia
01.1990 - 09.1999
- Maintained confidential records and processed documentation accurately.
- Provided administrative support and coordinated requests between departments.
- Managed scheduling and logistics for executive meetings, ensuring optimal resource utilization.
Education
Bachelor of Science -
Government College Sheikhupura
Lahore, Pakistan06-1988
High School Diploma -
Don Bosco High School
Lahore, Pakistan06-1984
Skills
- Deadline oriented
- Safety standards
- Warehouse management
- Results-driven
- Logistics planning
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Employee motivation & development
- Interpersonal communication
Certification
- DOT Training
- WHMIS Training
- First Aid Certification
- Transit Ambassador Training
- Safe Driver Certification
- Computer Skills Training
PERSONAL INFORMATION
Languages: English, Urdu, Punjabi, Hindi
Timeline
Operations Supervisor / Road Control Center Dispatcher
TOK Transit Ltd.
09.2012 - Current
Transit Operator
Laidlaw Company
06.2007 - 09.2012
Operations Manager
Todays Taxi
05.2003 - 06.2007
Medical Courier
Sona Associate
12.1999 - 12.2023
Administrative Associate
National Commercial Bank, Saudi Arabia
01.1990 - 09.1999
Bachelor of Science -
Government College Sheikhupura
High School Diploma -
Don Bosco High School