Racheal Redden

An On-Road Supervisor at UPS is responsible for overseeing package delivery drivers to ensure safe, efficient, and on-time operations. This role combines field supervision, performance management, and operational coordination in a fast-paced logistics environment.

Supervisors conduct on-road observations and ride-alongs to reinforce safe driving methods, provide coaching, and ensure compliance with company policies and DOT regulations. They monitor driver performance metrics such as productivity, service levels, and safety compliance, addressing any issues through training, discipline, or corrective action.

The position also involves coordinating daily dispatch, adjusting routes in real time, and resolving service challenges such as missed deliveries or delays. On-Road Supervisors serve as a key point of contact between drivers, management, and customers, handling concerns professionally while maintaining UPS service standards.

Additionally, they lead daily safety meetings (PCM), support accident investigations, and promote a strong safety culture through programs like Master Driver Safety Training (MDST). Success in this role requires strong leadership, decision-making, communication skills, and the ability to perform under pressure.