Dean M. Downie
Middleton,MA
Summary
Resourceful Road Supervisor with a proven track record at United Parcel Service, specializing in operational efficiency and safety compliance. Demonstrated success in driving performance improvements through strategic workforce planning and effective risk management. Recognized for strong communication and team leadership skills, fostering a culture of continuous development while achieving significant business results. Committed to enhancing safety standards and refining operational processes for optimal productivity.
Overview
7
7
years of professional experience
Work History
On-Road Supervisor
United Parcel Service
07.2021 - Current
- Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
- Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
- Applies an understanding of policies and procedures to situations and operations in a business area
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
- Ensures implementation and maintenance of a comprehensive health and safety plan
- Conducts risk management and safety compliance audits
- Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
- Maintains employee safety training and certifications
- Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
- Determines employee training needs to produce continuous development plans
- Provides feedback and support
- Conducts performance evaluations and resolve individual and group performance issues
- Supports a collaborative work environment through continuous communication and relationship building
- Applies legal, regulatory and safety compliance knowledge to reduce company risk
- Assesses, identifies, measures and monitors customer or business needs and trends
- Coaches and develops others using career development processes and tools
Business Supervisor
United Parcel Service
Lynnfield, MA
07.2021 - 10.2023
- Prepared detailed recaps to summarize daily performance.
- Managed driver telematics and data oversight.
- Overseeing on-road dispatch operations.
- Managed discrepancy checks for undetected shipments.
- Performed detailed observations of drivers.
- Conducted safety training sessions.
- Monitored and ensured compliance with standards to enhance performance.
- Facilitated communication between service providers and management.
- Utilized tools and reports to align with center expectations.
22.4 RPCD
UPS
Lynnfield, MA
07.2021 - 02.2022
- 22.4 Delivery Driver
- Commercial and residential deliveries and pickups.
- Dependable and versatile employee, used to cover a variety of areas.
- Team-oriented.
- Aided drivers in reaching the delivery center and volume expectations.
- Established positive relationships with businesses for service retention.
- Safety compliance is focused.
Delivery Driver
Amazon, Package Pro, INC
04.2020 - 07.2021
- Home delivery of Amazon packages
- Assisted in fleet maintenance
- On boarded new hires through orientation
Food Truck Manager
The Cookie Monstah
Danvers, Massachusetts
03.2018 - 04.2020
- Company Overview: Danvers, Massachusetts
- Train staff in best practices and policies
- Ensure that private functions were professionally completed
- Responsible for compliance while at public spots in Boston
- Obtained permits for operation if needed
- ServSafe certified
- I made sure that the fleet was at the proper location and resolved any operational issues
- Massachusetts Department of Transportation certificate
- Danvers, Massachusetts
Food Truck Maintenance Technician
The Cookie Monstah
Danvers, Massachusetts
03.2018 - 04.2020
- Company Overview: Danvers, Massachusetts
- Responsible for maintaining a fleet of food trucks
- Participated in state and city health inspections
- Routine maintenance of all systems
- Maintained state vehicle inspections
- Ensured that all warranty and non-warranty work was completed
- Danvers, Massachusetts
Food Truck Team Member and Driver
The Cookie Monstah
Danvers, Massachusetts
03.2018 - 04.2020
- Company Overview: Danvers, Massachusetts
- Provide customer service at private and public events
- Setup systems and products for events
- I made sure the Truck arrived at the location on time
- ServSafe certified
- Trained on Square payment systems (Mobile and IPad)
- Trained new Team Members on processes and interaction
- Danvers, Massachusetts
Education
GED -
North Shore Community College
Danvers, MA11-2018
Skills
- Strong communication skills
- Emergency response planning
- Staff training and development
- Performance metrics analysis
- Safety compliance
- Team leadership
- Incident investigation procedures
References
- Susan Prentiss, Coworker at The Cookie Monstah, (978) 815-8037
- Shannon Cyr, Coworker at The Cookie Monstah, (978) 317-6277
- Rick Roberts, Personal reference, (978) 774-4040
- Wesley Couillard, UPS Business Manager, (978) 866-8838
Timeline
On-Road Supervisor
United Parcel Service
07.2021 - Current
Business Supervisor
United Parcel Service
07.2021 - 10.2023
22.4 RPCD
UPS
07.2021 - 02.2022
Delivery Driver
Amazon, Package Pro, INC
04.2020 - 07.2021
Food Truck Manager
The Cookie Monstah
03.2018 - 04.2020
Food Truck Maintenance Technician
The Cookie Monstah
03.2018 - 04.2020
Food Truck Team Member and Driver
The Cookie Monstah
03.2018 - 04.2020
GED -
North Shore Community College
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