Desired Job Title
On-Road SupervisorOperations Supervisor, HaulingPreload SupervisorProgram ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Sagamore Beach, MA, USBoston, MA
Open to relocation: Yes
Open To Work
Verified
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Benaiah Theriault
Sagamore Beach,MA
Work Preference
Summary
Dynamic operations and logistics leader with over 20 years of experience enhancing safety, productivity, and operational excellence across diverse environments, including transportation, logistics, hauling, and service sectors. Proven ability to lead teams of 20–30 employees in executing large-scale initiatives that improve workflow efficiency and achieve exceptional performance metrics in fast-paced settings. Expertise in process improvement, workforce development, and safety compliance, complemented by a strong track record of fostering cross-functional collaboration. Committed to driving customer satisfaction and continuous improvement through strategic planning and innovative solutions.
Overview
2027
2027
years of professional experience
Work History
On-Road Supervisor
United Parcel Service (UPS)
01.2020 - Current
- Lead daily transportation and operational activities for drivers and support staff in a fast-paced logistics environment.
- Manage safety, attendance, service performance, and operational productivity while ensuring compliance with company policies and regulatory standards.
- Utilize operational data and performance metrics to identify workflow improvements, balance staffing needs, and support customer delivery expectations.
- Supervise and develop frontline employees through coaching, accountability, and performance management.
- Drive safety initiatives and operational compliance across daily transportation activities.
- Analyze operational trends and performance metrics to improve efficiency and service outcomes.
- Partner cross-functionally with leadership and support teams to execute operational priorities.
- Support workforce planning, route execution, and customer service performance objectives.
- Foster a collaborative and results-driven team culture focused on operational excellence.
Operations Supervisor, Hauling
Republic Services
01.2019 - 01.2020
- Managed daily hauling and dispatch operations while overseeing drivers, helpers, and route coordination.
- Improved route efficiency and operational productivity through performance monitoring and workflow coordination.
- Supported safety compliance initiatives and operational audits.
- Collaborated with leadership teams to execute operational and budgetary objectives.
- Supervised employee performance, attendance, and daily operational execution.
Preload Supervisor
United Parcel Service (UPS)
01.2016 - 01.2019
- Led preload operations with responsibility for staffing, safety, training, and package flow performance in a high-volume distribution environment.
- Managed employee scheduling, attendance, and productivity performance.
- Implemented standardized operational procedures to improve workflow accuracy and efficiency.
- Trained and coached employees on safety practices and operational expectations.
- Supported continuous improvement initiatives focused on service and productivity metrics.
Program Manager
Creative Work Systems
Westbrook, ME
2008 - 2016
- Facilitated regular meetings to track progress, address challenges, and optimize workflows.
- Developed and implemented strategies to enhance program efficiency and service delivery.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZSkills
- Operations Management
- Team Leadership
- Process Improvement
- Performance Metrics
- Workforce Planning
- Safety Compliance
- Continuous Improvement
- Productivity Optimization
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Staff Training & Development
- Operational Excellence
- Customer Service
- Project Execution
- Lean Operations
- Fleet management expertise
- Team leadership
- Strong communication skills
- Safety compliance
- Staff training and development
- Time management mastery
- Performance metrics analysis
- Resource allocation strategies
- Stormwater management practices
- Budget management proficiency
Accomplishments
- Led teams of 20–30 employees across logistics and operations environments while maintaining high performance and accountability
- Delivered accident- and injury-free operations at UPS throughout 2024 through strong safety leadership and compliance execution
- Spearheaded rollout and launch of new UPS Preload operation on Nantucket in 2023, supporting operational readiness, staffing coordination, and workflow execution
- Improved operational consistency through standardized procedures, team coaching, and performance management
- Consistently achieved successful internal and external audit results through strong compliance and operational oversight
- Supported productivity and service goals by coordinating daily operations, staffing priorities, and workflow efficiencies
Timeline
On-Road Supervisor
United Parcel Service (UPS)
01.2020 - Current
Operations Supervisor, Hauling
Republic Services
01.2019 - 01.2020
Preload Supervisor
United Parcel Service (UPS)
01.2016 - 01.2019
Program Manager
Creative Work Systems
2008 - 2016
Bachelor of Science - Management
University of Phoenix