Josephine Gschwind
Waterville,MN
Summary
Strategic supply chain and operations leader with 10+ years of progressive experience in logistics, workforce planning, compliance, and customer service excellence at Fortune 100 organizations. Proven success driving operational efficiency, executing process improvements, and managing cross-functional teams. Skilled in supply chain optimization, cost containment, risk management, and stakeholder engagement. Adept at aligning business objectives with innovative strategies to deliver measurable results.
Overview
16
16
years of professional experience
Work History
On-Road Supervisor
United Parcel Service (UPS)
2019.05 - Current
- Lead daily operations and supervision of 40+ service providers, ensuring compliance with DOT, OSHA, and UPS standards consistently.
- Drive operational efficiency by implementing process controls, analyzing KPIs, and managing performance via balanced scorecard methods with currently attaining 11 out of 13 of my KPI’s and being in the top 100 facilities in the US this year in over-allowance reduction.
- Analyze operational data to identify inefficiencies, implementing targeted solutions that consistently met key performance indicators.
- Champion change management initiatives, optimizing logistics processes to improve delivery performance and reduce operational costs.
- Conduct risk management audits, implement safety compliance programs, and manage workforce certifications to mitigate organizational risk.
- Partner cross-functionally to enhance customer relationships, strengthen service quality, customer complaint resolutions, and identify new business development opportunities.
- Provide clear communication on policies, regulations, and standards to ensure understanding and compliance of all union contractual agreements.
Preload Supervisor
United Parcel Service (UPS)
2018.08 - 2019.05
- Directed package operations and supervised workforce of 15, ensuring operational accuracy, efficiency, and on-time performance.
- Trained and developed staff through continuous process observations, improving compliance and team productivity.
Hub Supervisor
United Parcel Service (UPS)
2017.10 - 2018.08
- Managed small sort operations with 30 employees, applying process improvement and workforce planning to optimize throughput.
- Oversaw workflow continuity as acting full-time supervisor, demonstrating ability to lead high-volume operations independently.
- Maintained precise operational metrics, enabling informed decisions that significantly improved service quality and minimized errors.
Retention Account Specialist
Citibank
2016.11 - 2017.11
- Leveraged consultative selling and customer service expertise to retain accounts and exceed monthly sales targets, hitting top performer month after month.
- Demonstrated strong communication skills by educating clients on new products, fostering trust and enhancing overall account management.
Air Package Driver / Package Handler
United Parcel Service (UPS)
2014.01 - 2016.12
Department Manager
Wal-Mart
2014.01 - 2015.12
Caregiver (UAP)
Edgewood Vista Assisted Living
2010.01 - 2014.12
Education
B.S. - Nursing, Business Minor
South Dakota State University
01.2012
Skills
- Supply Chain Operations & Logistics Management
- Strategic Planning & Change Management
- Process Improvement & Lean Methodologies
- Cost Containment & Financial Controls
- Risk Management & Regulatory Compliance
- Cross-Functional Leadership & Collaboration
- Workforce Planning & Leadership Development
- Complex Problem Solving & Analytical Thinking
- Customer Service Excellence
- Proficiency in Coupa
- Proficiency in Workday
- Proficiency in Microsoft Office Suite
Timeline
On-Road Supervisor
United Parcel Service (UPS)
2019.05 - Current
Preload Supervisor
United Parcel Service (UPS)
2018.08 - 2019.05
Hub Supervisor
United Parcel Service (UPS)
2017.10 - 2018.08
Retention Account Specialist
Citibank
2016.11 - 2017.11
Air Package Driver / Package Handler
United Parcel Service (UPS)
2014.01 - 2016.12
Department Manager
Wal-Mart
2014.01 - 2015.12
Caregiver (UAP)
Edgewood Vista Assisted Living
2010.01 - 2014.12
B.S. - Nursing, Business Minor
South Dakota State University