Shane Ferry
Medford
Summary
Based upon what you see in my resume, I strongly feel I would be the perfect fit to advance my life goals and fulfill all of your hiring objectives and assume a leadership role with your company. I am excited to apply for this position.
Extensive management experience, well-polished with exceptional interpersonal skills and organizational abilities. Self-motivated and results-oriented with diverse skill set. Proven abilities in variety of fields, graduated with a degree in Business Management, with the goal of a long career in an industry leading to operations management.
Overview
16
16
years of professional experience
Work History
On-Road Supervisor
United Parcel Service of America, Inc.
10.2021 - Current
- Responsible for overseeing the daily operations of delivery drivers
- Ensuring timely and efficient package delivery while maintaining compliance with safety regulations
- Managing performance, conducting on-road audits, resolving service issues, and fostering a culture of quality customer service within their assigned route area
- Monitor driver performance metrics, conduct on-road audits, provide feedback, and address performance concerns to maximize efficiency and delivery accuracy
- Enforce all safety regulations, conduct safety training, and actively monitor driver behavior to maintain a safe working environment
- Analyze delivery schedules, adjust routes as needed, and address operational challenges to ensure timely package delivery
- Resolve customer complaints, address delivery issues, and maintain positive customer relationships
- Train new drivers, provide ongoing coaching, and identify training needs to improve driver skills and performance
Operations Manager
United Parcel Service of America, Inc.
09.2014 - 10.2021
- Perform training and evaluations on employee work performance and safety methods
- Prepare work area and manage employee staffing and equipment
- Calculate and assign daily package flow rates and projected production metrics for package handlers
- Oversee hazmat handling procedures and facility, company and OSHA safety policies and procedures
- Manage package handlers and instruct/train employees to follow job functions accordingly
- Responsible for making sure packages are loaded on delivery trucks in an effective and timely fashion
- Guarantee that all merchandise is handled with care and importance
- Ensure that the work environment is safe and that all employees are following safety methods and working responsibly
- Professionally handle employee conflicts and concerns
Package Handler
United Parcel Service of America, Inc.
10.2010 - 09.2014
- Load and unload packages from UPS trucks and trailers
- Sort packages to ensure they are delivered to the correct destinations
- Maintain a clean and organized work area
- Follow safety protocols and procedures during package handling
- Collaborate with team members to meet daily operational goals
- Handle packages without dropping or other brisk movements that could damage them
- Team building atmosphere
Delivery Driver & Cashier
Papa John’s Pizza
09.2011 - 06.2013
- Handled cleaning cooking and making sure the restaurant was always well kept
- Built loyal relationships with customers and consistently oversaw customer needs were met
- Learned and mastered the importance of customer service
- Responsible for managing the delivery of customer’s orders at the highest quality
- Improved interpersonal and communication skills
- Completed on-time deliveries by choosing best and most efficient routes
Assistant Manager
Soft Philly Pretzel Factory
08.2009 - 09.2010
- Managed the store’s day to day operations and its employees
- Responsible for handling money, training employee’s and placing orders
- Prepared and adjusted employee’s weekly schedules
- Prepared food and large orders for purchase
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Education
Bachelor of Science - Business Management
Rutgers University
Camden, NJ12.2020
Associates - Business Management
Burlington County College
Mt. Laurel, NJ05.2014
Associates - Business Management
Villanova University
Villanova, PA06.2010
Skills
- Warehouse operations supervision
- Customer service
- Fast pace work environments
- Task management
- Employee training
- Coaching
- Mentoring
- Production planning
- Quality logistics
- Cost saving strategies
- Operational precision
- Consultation
- Process modification
- Policy modification
- Multi-tasking
- Heavy duty labor
- Machinery operation
- Deadline management
- Safety compliance
- Heavy equipment operation
- Staff training and development
- Cost estimation accuracy
- Time management mastery
Timeline
On-Road Supervisor
United Parcel Service of America, Inc.
10.2021 - Current
Operations Manager
United Parcel Service of America, Inc.
09.2014 - 10.2021
Delivery Driver & Cashier
Papa John’s Pizza
09.2011 - 06.2013
Package Handler
United Parcel Service of America, Inc.
10.2010 - 09.2014
Assistant Manager
Soft Philly Pretzel Factory
08.2009 - 09.2010
Associates - Business Management
Villanova University
Bachelor of Science - Business Management
Rutgers University
Associates - Business Management
Burlington County College
Similar Profiles
MIRNA MORANMIRNA MORAN
HUB Lead Training Supervisor at UNITED PARCEL SERVICE of AMERICAHUB Lead Training Supervisor at UNITED PARCEL SERVICE of AMERICA
MIRNA MORANMIRNA MORAN
PT HUB Training Supervisor at UNITED PARCEL SERVICE of AMERICAPT HUB Training Supervisor at UNITED PARCEL SERVICE of AMERICA
Htet Htet LwinHtet Htet Lwin
Preloader ( Seasonal) at United Parcel Service, United StatePreloader ( Seasonal) at United Parcel Service, United State
Fazal QayumFazal Qayum
Construction Worker at M&N Construction Services IncConstruction Worker at M&N Construction Services Inc
Trylida MichaelTrylida Michael
AO Supervisor at United Ground ExpressAO Supervisor at United Ground Express