Casandra Jensen
Wichita,KS
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Proactive and hardworking individual focused on continuous operational improvement. Utilizes independent decision-making skills and sound judgment to positively impact company success. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with a willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Title Operations Manager
Drivetime Car Sales, LLC
06.2022 - Current
- Supervised Operations Support Coordinators on multiple teams for compliance with company policies and procedures.
- Managed inventory with multiple internal departments involved in supply chain operations to support retail with aging inventory.
- Work with Analyst/Developer to create reporting and procedures to improve operational quality and team efficiency.
- Introduce new processes, best practices, and tools to increase team effectiveness and efficiencies.
- Conducted interviews to support with hiring; Supported with onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths to support with improvement plans to improve areas of weakness.
- Observed each employee's individual strengths to support team growth and development with individual action plans.
- Developed and maintained relationships with internal teams and external vendors.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enforced internal policies and job expectations through informal and formal documentation and follow up.
Title Operations Supervisor
Drivetime Car Sales, LLC
11.2019 - 06.2022
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Communicated and managed team expectations.
- Supported with creating and maintaining team culture to facilitate long term retention.
- Improved Process to increase team efficiency.
- Worked with team Analyst/Developer to create and/or improve reporting, processes and tools.
- Enforced regulatory and company policy compliance through formal and informal documentation, including attendance tracking.
Senior Title Operations Coordinator
Drivetime Car Sales, LLC
04.2019 - 11.2019
- Verified and Analyzed titles from auction to verify negotiability.
- Find solution for title related issues including but not limited to odometer reading errors, record encumbrances, and prior sale missing information.
- Utilized written and verbal communication to build rapport with assigned auctions and obtain necessary title documents.
- Partnered with internal and external partners to effectively manage inventory.
- Trained new employees on process, expectations, department tools, reporting and systems.
- Guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Maintain the ability to quickly become a subject matter expert to support team.
Operations Support Coordinator 2
Drivetime Car Sales, LLC
06.2018 - 04.2019
- Complete all tasks assigned to Level 1 Coordinator to a high level.
- Contacted various state Motor Vehicle Department to confirm current title requirements.
- Acted as a team lead and go-to coordinator and subject matter expert for a specified region.
- Trained new hires on policies, best practices, tools, reporting and systems.
Operations Support Coordinator
Drivetime Car Sales, LLC
01.2017 - 06.2018
- Verified and Analyzed titles from auction to verify negotiability.
- Find solution for title related issues including but not limited to odometer reading errors, record encumbrances, and prior sale missing information.
- Utilized written and verbal communication to build rapport with assigned auctions and obtain necessary title documents.
- Performed routine data entry and document management.
Legal Assistant
O'Hara & O'Hara Law Offices, LLC
11.2015 - 11.2016
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Communicated pertinent information to clients via phone, email, and mail.
- Initiated billing statements to clients and collected payment.
Various Positions
The Home Depot
10.2005 - 11.2014
- Paint Department Associate
- Cashier
- Back Office Associate
- Inventory Specialist
- Merchandising Execution Associate
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA10.2013
Skills
- Team Leadership and Development
- Microsoft Suite: Outlook, Word, Visio, Excel, PowerPoint
- Creativity and Adaptability
- Training and Development
- Planning and Coordination
- Reporting based inventory management and collaboration
- Initiative and Self-Motivation
- Process Implementation
- Verbal and Written Communication
- Process Improvement
- Reporting Processes
- Daily Operations Management
Timeline
Title Operations Manager
Drivetime Car Sales, LLC
06.2022 - Current
Title Operations Supervisor
Drivetime Car Sales, LLC
11.2019 - 06.2022
Senior Title Operations Coordinator
Drivetime Car Sales, LLC
04.2019 - 11.2019
Operations Support Coordinator 2
Drivetime Car Sales, LLC
06.2018 - 04.2019
Operations Support Coordinator
Drivetime Car Sales, LLC
01.2017 - 06.2018
Legal Assistant
O'Hara & O'Hara Law Offices, LLC
11.2015 - 11.2016
Various Positions
The Home Depot
10.2005 - 11.2014
Bachelor of Science - Criminal Justice
Kaplan University
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