Casandra Jeter
Philadelphia,PA
Summary
Dynamic Health/Accident Agent at ResultsCx with a proven track record in customer support and problem-solving. Excelled in resolving client issues and maintaining meticulous records. As a Relief Pharmacist, fostered strong relationships with healthcare providers, enhancing patient care and medication adherence while mentoring team members to promote professional growth.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
6
6
years of professional experience
Work History
Health/ Accident Agent
ResultsCx
09.2019 - 07.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Licensed in PA, NY, DE, Alaska and WV.
Relief Pharmacist
Westbrook Park Pharmacy
10.2021 - 10.2023
- Managed filling of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
Education
Bachelor of Science - Pharmacy
Temple University
Philadelphia, PASkills
- Problem-solving skills
- Positive attitude
- Customer support expertise
- Problem-solving
Accomplishments
One of the top seller for ACA during Open enrollment in 2024.
Timeline
Relief Pharmacist
Westbrook Park Pharmacy
10.2021 - 10.2023
Health/ Accident Agent
ResultsCx
09.2019 - 07.2025
Bachelor of Science - Pharmacy
Temple University
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