Casandra Kincaid
Lenoir,NC
Summary
Dynamic professional with a proven track record at La-Z-Boy, excelling in customer relationship management and conflict resolution. Enhanced customer satisfaction through effective complaint resolution and streamlined order processing. As a Public Housing Manager, implemented policies that improved tenant engagement and compliance, showcasing strong leadership and operational efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
La-Z-Boy
02.2015 - 12.2025
- Assisted customers with product inquiries, enhancing overall satisfaction and maintaining brand loyalty.
- Processed orders accurately and efficiently, ensuring timely delivery of products to customers.
- Resolved customer complaints by providing effective solutions and support, improving retention rates.
- Collaborated with team members to streamline communication processes, increasing operational efficiency.
Public Housing Manager
Lenoir Housing Authority
08.1999 - 11.2014
- Managed daily operations of public housing units to ensure compliance with regulations.
- Developed and implemented policies to enhance tenant satisfaction and community engagement.
- Oversaw budgeting processes, ensuring optimal allocation of resources for property maintenance.
- Led team trainings focused on conflict resolution and tenant relations best practices.
Education
High School Diploma -
West Caldwell High-school
Lenoir, NCSkills
Customer relationship management
Timeline
Customer Service Representative
La-Z-Boy
02.2015 - 12.2025
Public Housing Manager
Lenoir Housing Authority
08.1999 - 11.2014
High School Diploma -
West Caldwell High-school