Casandra Norwood

• Manage inbound calls and direct as needed, enhancing patient satisfaction.
• Guide patients in troubleshooting BIPAP/CPAP machines ,improving device usage.
• Coordinate DME supply orders, ensuring timely delivery and patient care.
• Verify insurance for supply orders, optimizing billing accuracy.
• Schedule RT visits,facilitating patient access to necessary care
• Explain patient insurance benefits before placing orders for supplies to help patients understand their coverage and Co- pay responsibilities

• Assisted customers with account recovery, enhancing user satisfaction.
• Resolved device issues,improving customer experience.
• Scheduled Apple store appointments, optimizing service efficiency.
• Provided exceptional customer support by guiding clients through account recovery, resulting in a high satisfaction rate .

•Authenticate customers to assist with their accts or for other Bank of America Agents / Depts

•Apply/ remove fraud blocks

•Apply C9M suppressors to accts for card declines

•File TRMS fraud reports as needed

•Assist caller with PIN resets / acct updates

• Answer inbound calls
• Complete Patient PDP Enrollments
• Assist patients with questions /transfer calls accordingly
• Schedule patient seminars, LACB’s and home visits

• Prepare specimens for shipping to the lab for result confirmation
• Collect specimens for COVID testing at Providers request
• Collect and perform oral and urine drug screen at providers request

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Schedule patient referral appointments
• Get prior authorization and approval for patient test procedures and medication