Casandra R. Mulderry
Cohoes
Summary
To obtain a position wherein I can utilize my management and staff recruitment skills. To become a key member of an effective team by bringing my extensive organizational skills and team building experience.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Specialist
M&T Bank
Albany, NY
09.2022 - 03.2026
- Led customer service initiatives to enhance client satisfaction and retention.
- Developed and implemented training programs for new customer service representatives.
- Streamlined communication processes between departments to improve response times.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Supported two separate departments for better customer experience
Senior Service Associate
M&T Bank
Albany, NY
02.2019 - 09.2022
- Meet with new bank customers to assist them in opening accounts and transferring services
- Advise bank customers in financial decisions
- Maintain good customer relations by communicating effectively and consistently
- Draft informative documents regarding available bank services to distribute to inquiring customers
- Performed transactions for customers such as withdrawals, deposits, transfers, etc.
- Assisted in the opening of bank credit and debit cards linked to customer accounts
- Reviewed customer accounts to ensure proper standing
- Won Customer Service Satisfaction Award 9 quarters consecutively.
Universal Banker
Citizens Bank
Guilderland, NY
07.2017 - 02.2019
- All banking functions, account opening, loan applications, full account maintenance, teller operations.
- ATM Custodian, balancing, and settling ATM weekly.
- Vault Custodian, ordering and receiving cash weekly, keeping branch in compliance with on hand cash.
- Branch operations and compliance coordinator, organizing and keeping retention files, sending required documents to home office weekly, staying audit ready.
General Manager
Five Below
Albany, NY
05.2016 - 07.2017
- Opening a new store.
- Setting floor layout on a deadline
- Managing staff of 50 employees
- Keeping store in line with plan and keeping hours in budget.
Multi-Store Manager
Claire’s Boutiques
Clifton Park, Saratoga, Glens Falls, NY
01.2009 - 05.2016
- Teamwork and Leadership trainer, manager recruitment and hiring, operational responsibility, paperwork, progress tracking, report tracking, scheduling.
- Space design, storage organization
- Customer service, all opening and closing procedures, deposits.
- Training and managing for multiple locations.
- In charge of yearly inventory for multiple locations.
Opening Coordinator
Chuck E Cheese
Latham, NY
10.2004 - 01.2009
- Supervisory position overseeing all departments and functions of restaurant.
- Finance Accountability
- Involved with set up and tear down of floor activities, merchandise, and kitchen inventory, ordering and receiving.
Mail Handler
Halfmoon Post Office
Clifton Park, NY
11.2006 - 07.2007
- Sorted mail to each route, extensive knowledge, and memorization of all streets for each route.
- P.O. Box sorting, certified mail runner, package, and bulk sorter.
Education
High School Diploma - Liberal Arts and Science
Hudson Valley Community College
01-2007
High School - Business and Design Majors
Shaker High School
06-2005
Skills
- Call center experience
- Reporting and analysis
- Coaching and mentoring
- Documentation review
Timeline
Senior Customer Service Specialist
M&T Bank
09.2022 - 03.2026
Senior Service Associate
M&T Bank
02.2019 - 09.2022
Universal Banker
Citizens Bank
07.2017 - 02.2019
General Manager
Five Below
05.2016 - 07.2017
Multi-Store Manager
Claire’s Boutiques
01.2009 - 05.2016
Mail Handler
Halfmoon Post Office
11.2006 - 07.2007
Opening Coordinator
Chuck E Cheese
10.2004 - 01.2009
High School - Business and Design Majors
Shaker High School
High School Diploma - Liberal Arts and Science
Hudson Valley Community College