Casandra Roque
El Paso,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Great American steakhouse
El Paso , TX
05.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Verified reservations and wait times with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accurately recorded customer information into reservation system.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
El Paso Academy
01-2020
Skills
- Event Planning
- Reservations Management
- Server Support
- Complaint Handling
- Customer Service
- Greeting guests
- Cleaning and sanitation
- Payment Processing
Certification
- CPR
- First Aid
Timeline
Hostess
Great American steakhouse
05.2023 - 06.2024
High School Diploma -
El Paso Academy