CASANDRA SCHLUPP
Ontario,OH
Summary
Results-driven Senior Operations Professional with over 11 years of success in remote, independent work environments. Specializes in high-volume scheduling, customer support, and financial management utilizing QuickBooks, consistently achieving 100% operational uptime and client satisfaction without on-site supervision. Highly skilled in leveraging digital collaboration tools to streamline processes and adept at resolving complex issues within fast-paced, distributed team settings. Committed to driving efficiency and excellence in all operational aspects while fostering a collaborative team culture.
Overview
18
18
years of professional experience
Work History
Remote Office Manager
Panhandle Pro Services
Pensacola, FL
03.2015 - 04.2026
- Fully Remote Operations: Independently manage end-to-end office functions for a multi-state service provider, ensuring seamless business continuity from a home-based office.
- Customer Experience & Support: Resolve high-volume inquiries and technical service issues via phone and email, maintaining professional excellence and high retention rates.
- Logistics & Dispatching: Coordinate complex service schedules and dispatching for field teams, optimizing routes and improving daily efficiency.
- Financial Management: Execute all payroll, invoicing, and bookkeeping functions using QuickBooks, ensuring 100% accuracy in financial records and vendor transactions.
- Process Optimization: Developed and implemented digital workflows that reduced administrative processing time and improved documentation accuracy.
Machine Operator
Edge Plastics
Mansfield, OH
03.2013 - 02.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Machine Operator
Jays Plastics
Mansfield, OH
07.2010 - 03.2012
- Inspected manufactured plastic parts for quality and accuracy
- Identified defects or inconsistencies
- Ensured products met company standards
- Maintained attention to detail in a fast paced production environment
- Worked efficiently as part of a team to meet production goals.
Customer Service Representative
StarTek
Mansfield, OH
06.2008 - 10.2010
- Resolved customer inquiries efficiently via phone and email communications.
- Documented customer interactions accurately in CRM system for future reference.
- Assisted team members in handling complex customer issues and escalations.
- Trained new staff on company policies, procedures, and customer service standards.
Education
General Educational Development (GED) Diploma -
Mansfield High School
Mansfield, OHBachelor’s - Criminal Justice – Criminology & Crime Analysis
Southern New Hampshire University (SNHU)
Online01-2028
Skills
- Remote Collaboration: Zoom, Slack, Microsoft Teams, Google Workspace, Dropbox
- Software: QuickBooks (Expert Level), Microsoft Excel, Dispatching Software, CRM Data Entry
- Operational: Payroll Processing, Asynchronous Communication, Self-Management, Time Tracking, Virtual Conflict Resolution
- Organizational skills
- Office management
- Customer service
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
Timeline
Remote Office Manager
Panhandle Pro Services
03.2015 - 04.2026
Machine Operator
Edge Plastics
03.2013 - 02.2014
Machine Operator
Jays Plastics
07.2010 - 03.2012
Customer Service Representative
StarTek
06.2008 - 10.2010
General Educational Development (GED) Diploma -
Mansfield High School
Bachelor’s - Criminal Justice – Criminology & Crime Analysis
Southern New Hampshire University (SNHU)