Casandra Smith
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Rcwilley
Sacramento, CA
12.2025 - Current
- Assisted customers with product inquiries and service requests.
- Maintained detailed records of customer interactions in the system.
- Managed multiple customer accounts while ensuring timely responses.
- Answered customer inquiries and provided accurate information regarding products and services.
- Reviewed financial statements to ensure compliance with company policies and regulations.
Warehouse Manager
Innovative Intelligent Products
11.2024 - 04.2025
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
- Coordinated daily operations to ensure timely order fulfillment and efficient workflows.
- Trained new staff on safety protocols and operational procedures for effective performance.
- Tracked production and quality control systems to proactively identify deficiencies.
Customer Service Representative
Innovative Intelligent Products
08.2019 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Visual Merchandiser
Target
10.2016 - 08.2019
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Education
Business Administration And Management
Columbus State Community College
Columbus, Ohio, OH 06.2008 - 01.2009
Skills
- Quickbooks
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Call management
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Administrative support
- Clerical support
- Product sales
- Order fulfillment
- Account updating
- Shipping and logistics
- Delivery scheduling
- Warehousing functions
- Receiving support
- Software CRM system proficiency
Timeline
Customer Service Representative
Rcwilley
12.2025 - Current
Warehouse Manager
Innovative Intelligent Products
11.2024 - 04.2025
Customer Service Representative
Innovative Intelligent Products
08.2019 - 04.2025
Visual Merchandiser
Target
10.2016 - 08.2019
Business Administration And Management
Columbus State Community College
06.2008 - 01.2009