Casandra Tudor
Xenia
Summary
Dedicated mental health professional with a strong background in therapeutic care and patient support, demonstrating a proven track record of improving patient outcomes. Recognized for exceptional collaboration and adaptability in fast-paced healthcare environments, consistently contributing to team success. Committed to delivering compassionate care while fostering a positive, team-oriented atmosphere that promotes healing and growth. Passionate about empowering individuals through tailored support and evidence-based practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral/Mental Health Technician Supervisor
Skylight Recovery Center
Dayton, OH
04.2025 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with patient's to create safe and supportive environment.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one's recovery journey and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Established team priorities, maintained schedules and monitored performance.
- Trained and mentored new staff on best practices for patient care and safety protocols.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Cashier/Customer Service
Knollwood Garden Center and Landscaping
Beavercreek, OH
03.2023 - Current
- Seasonal Position
- Managed cash register operations, ensuring accurate processing of customer transactions.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting efficient workflow.
- Processed returns and exchanges following store policies, maintaining customer satisfaction and loyalty.
- Collaborated with team members to optimize inventory management and stock replenishment efforts.
- Developed rapport with regular customers, fostering a welcoming atmosphere that encouraged repeat business.
- Welcomed customers and helped determine their needs.
Cashier/Customer Service
Kilcare Raceway
Xenia, OH
09.2018 - Current
- Seasonal Position
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
CNA - Certified Nursing Assistant
Laurelwood Assisted Living
Dayton, OH
08.2024 - 11.2024
- Assisted with personal hygiene tasks, promoting independence and maintaining resident well-being.
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Implemented infection control measures, contributing to a safe and clean living environment for residents.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Medical Assistant/Allergy Technician
Allergy & Asthma Center of Dayton
Beavercreek, OH
06.2023 - 03.2024
- Administered allergy tests and immunotherapy under physician supervision, ensuring patient safety and comfort.
- Managed electronic health records using EMR systems, maintaining accuracy and compliance with healthcare regulations.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling and follow-up care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant/ Allergy Department Supervisor
Dr.S Alway, Balazs & Associates
Dayton, OH
04.2022 - 06.2023
- Coordinated appointment scheduling, optimizing staff workflow and patient access.
- Trained new staff on clinical procedures and office policies, fostering a knowledgeable team environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Behavioral Health Technician
Trumpet Behavioral Health
Fairborn, OH
10.2020 - 11.2021
- Delivered direct patient care, ensuring safety and promoting engagement in therapeutic activities.
- Conducted assessments to evaluate patient progress, contributing to ongoing adjustments in therapeutic strategies.
- Advocated for patients' needs within the treatment team, ensuring comprehensive support and resources were available.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Drive Thru Operator
Frischs Big Boy
Xenia, OH
07.2019 - 10.2020
- Operated drive-thru systems to ensure efficient order processing and customer satisfaction.
- Assisted customers with menu selections, fostering positive dining experiences.
- Collaborated with kitchen staff to streamline food preparation and delivery times.
- Trained new employees on operational procedures and customer service standards.
- Addressed customer inquiries and concerns, maintaining high service quality standards.
Babysitter/Nanny
Self Own Business
Springfield, OH
03.2016 - 07.2019
- Developed engaging educational activities to promote learning and development in children.
- Ensured safety and well-being of children through vigilant supervision and adherence to best practices.
- Communicated effectively with parents to provide updates on child progress and daily activities.
- Managed multiple schedules, coordinating playdates and extracurricular activities for diverse age groups.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
Springfield High School
Springfield, OH05-2019
High School Diploma -
Greene County Career Center
Xenia, OH05-2019
Skills
- Compassionate care
- Employee training
- Patient advocacy
- Patient safety management
- Crisis intervention
- BLS/First Aid
Certification
- Registered Behavioral Technician
- Certified Nursing Assistant
- BLS Certification (CPR/First Aid)
- Certified Medical Assistant
Timeline
Behavioral/Mental Health Technician Supervisor
Skylight Recovery Center
04.2025 - Current
CNA - Certified Nursing Assistant
Laurelwood Assisted Living
08.2024 - 11.2024
Medical Assistant/Allergy Technician
Allergy & Asthma Center of Dayton
06.2023 - 03.2024
Cashier/Customer Service
Knollwood Garden Center and Landscaping
03.2023 - Current
Medical Assistant/ Allergy Department Supervisor
Dr.S Alway, Balazs & Associates
04.2022 - 06.2023
Behavioral Health Technician
Trumpet Behavioral Health
10.2020 - 11.2021
Drive Thru Operator
Frischs Big Boy
07.2019 - 10.2020
Cashier/Customer Service
Kilcare Raceway
09.2018 - Current
Babysitter/Nanny
Self Own Business
03.2016 - 07.2019
High School Diploma -
Springfield High School
High School Diploma -
Greene County Career Center