Casandra Borland
Summary
Motivated Human Services worker skilled in handling administrative, operational and service oriented program functions. Wears many hats to accomplish dynamic objectives. Ready to apply lived experience to new professional challenges with growth-oriented organization.
Overview
19
19
years of professional experience
Work History
Resident Assistant Program Director
Renovation House 4 Women
Spencer, NY
06.2020 - 08.2021
- Maintained clean, safe and well-organized home environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues (home and vehicle) to promote resident comfort.
- Attended, participated and contributed to weekly staff meetings addressing resident needs.
- Implemented and developed ministry student / Recovery resident curriculum
- Inventoried and purchased household supplies
- Built and maintained authentic personal relationships with student residents to walk with them through their recovery
- Prepared meals
- Taught life skills such as cooking, cleaning, hygiene, and socially acceptable behavior
- Performed community service and outreach to homeless and other at risk populations
- Performed intake of student residents following policy and procedure of addiction recovery facility
- Maintained records
- Performed Urine screen drug testing
- Assisted with prescription medication, first aid storage and disbursement (not including controlled substance medication)
- Provided transportation to and from ministry facilities, churches, outreach/community service and medical/dental appointments
- Maintained and assisted in scheduling of visiting pastors and teachers
- Facilitated weekly class and facilitated in absence of regularly scheduled teacher
Residential Property Manager
Self-employed
Altmar, NY
06.2003 - 08.2017
- Oversaw management of 1 property (Rooming house with 6+ rooms and 2 efficiency cabins housing homeless and those at risk of homelessness) while providing general service to tenants.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection and/or eviction procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Performed construction maintenance and repairs as needed
- Provided advocacy and transportation of tenant clients to social, legal, mental health, and community service programs
- Assisted clients with filling out applications, life skills and proper hygiene
- Provided cleaning and meal services per request
- Initiated, maintained and facilitated onsite volunteer work program to reduce tenant/client rent
Accounts Payable Manager
Oneida Lake Petroleum
Central Square, NY
12.1998 - 02.2002
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Managed accurate and timely processing of invoices (Including 4 subsidiary companies of Oneida Lake Petroleum).
- Input all relevant transactions and supervised properly within accounting system.
- Performed customer service duties such as greeting customers, answering phones and opening correspondence
- Performed Accounts Receivable duties as needed
- Worked directly with company owners to streamline organization and record keeping systems
- Coordinated accounts payable functions and improved workflow for 3+ staff members.
Education
Associate of Science - Business Management
Bryant And Stratton College
Cicero, NY12.1994
High School Diploma -
Charles W Baker High School
Baldwinsville, NY06.1985
Skills
- Problem Solving
- Issue Resolution
- Employee Work Scheduling
- Verbal and Written Communication
- Decision Making
- Program Guidelines Adherence
- Inventory Management
- Teachable
- Motivated
- Hard-working
- Service Oriented
- Compassionate
- Strong organizational skills
- Leadership skills
- Works well independently and as part of team
Timeline
Resident Assistant Program Director
Renovation House 4 Women
06.2020 - 08.2021
Residential Property Manager
Self-employed
06.2003 - 08.2017
Accounts Payable Manager
Oneida Lake Petroleum
12.1998 - 02.2002
Associate of Science - Business Management
Bryant And Stratton College
High School Diploma -
Charles W Baker High School