Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Casanetta Nelson

Kirkland

Summary

To obtain a position in healthcare administration with a reputable company, where I can utilize my skills and knowledge.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Support Services Supervisor

Thira Health
01.2022 - Current
  • I am responsible for providing support and direct supervision for Patient Support Services staff in their role(s) including but not limited to, hiring, training, mentorship, evaluation of performance/competency, conducting disciplinary/corrective measures, and regular oversight of all direct reports to address project statuses/timelines, etc.
  • Develop an onboarding strategy, train, and evaluate all new staff, delegate as needed to relevant party.
  • Oversee and supervise PSS personnel, assign special projects when necessary and delegate them when appropriate.
  • Manage overall productivity of PSS team operations.
  • Manage and resolve all escalated issues in a timely manner.
  • Provide effective performance feedback through employee recognition, rewards, formal performance appraisals and disciplinary action when relevant, with the assistance of HR when necessary.
  • Process, documents, approve/deny staff’s time off, and ensure adequate coverage.
  • Actively engage staff to ensure a cohesive, supportive, thriving culture that supports the company’s initiatives, priorities, and mission.
  • Attend and actively participate in all required company meetings and training courses.
  • Develop, document, and maintain role-specific standard operating procedures.
  • Respond to emergency patient situations – defer to clinicians and contact appropriate help when necessary.
  • Adhere and maintain HIPAA rules & guidelines as well as the company’s current Policies & Procedures.

In home caregiver

State of Oregon
08.2009 - 03.2021
  • Company Overview: Seniors and people with disabilities
  • Prepared medication, reorder medication, make transportation rides, prepare and cook meals, ran errands, one on one time, assist with dressing, housekeeping, assist with bathing, vital signs, distributed medication, ADL’s and completed other duties as assigned
  • Seniors and people with disabilities

Medication Technician

Kellyville RCF
01.2018 - 01.2019
  • Worked with electronic MAR, passed meds to 25-35 residents, reorder meds, took cbg and gave insulin, transcribed orders in the MAR, obtained vitals, created TSP when appropriate, contact Physicians when needed, and made all medical appointments.

Education

Associates of Science - Health Administration Services

Colorado Technical University Online
12.2021

Medical Assisting Diploma -

Apollo College
Portland, OR
07.2009

Nurse’s Assistant Diploma -

Marquis Care Inc.
Portland, OR
06.2007

Skills

  • Performance evaluation
  • Crisis management
  • Employee engagement
  • Excellent communication
  • Standard operating procedures
  • Staff training
  • Patient Charting
  • Customer service

Certification

CPR/AED: Adult, Child &Infant + First Aid (BLS)

References

References available upon request.

Timeline

Patient Support Services Supervisor

Thira Health
01.2022 - Current

Medication Technician

Kellyville RCF
01.2018 - 01.2019

In home caregiver

State of Oregon
08.2009 - 03.2021

Associates of Science - Health Administration Services

Colorado Technical University Online

Medical Assisting Diploma -

Apollo College

Nurse’s Assistant Diploma -

Marquis Care Inc.

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Casanetta Nelson