
Detail-oriented professional known for optimizing contact center processes and ensuring compliance with operational policies. Experienced in mentoring teams to exceed KPIs and enhance customer service quality. Ready to contribute to organizational efficiency and client satisfaction.
Process Optimization
KPI Analysis
Compliance Management
Project Scheduling
Customer retention
Customer Service
Upselling
Training & development
Training Materials
Team management
Supervising experience
Managerial
Leadership
Mentoring
Organizational skills
Recruiting
Communication skills