Austin Wolf
Longview
Summary
Results-driven supervisor with proven expertise in team leadership, workflow management, and quality control. Committed to enhancing operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
Reed scrap metal
Sulphur Springs
03.2018 - 06.2025
- Supervised daily operations in a scrap metal processing facility.
- Managed workflow to ensure efficient material handling and processing.
- Trained staff on safety protocols and equipment usage.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
Cashier Team Lead
Mcdonalds
White Oak
01.2016 - 01.2018
- Supervised cashier team to ensure efficient customer service during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Trained new cashiers on register operations and customer interaction techniques.
- Implemented best practices for handling cash transactions and maintaining security protocols.
- Provided feedback to staff on performance and areas for improvement regularly.
- Coordinated scheduling to optimize team coverage during busy shifts effectively.
Education
High School Diploma -
Big Sandy Isd
Big Sandy, TX06.2018
Skills
- Workflow management
- Customer relationship management
- Performance monitoring
- Material handling
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Decision making
- Goal oriented
- Time management
- Customer service
- Process improvement
- Business intelligence
- Profit and loss management
- Process optimization
Timeline
Supervisor
Reed scrap metal
03.2018 - 06.2025
Cashier Team Lead
Mcdonalds
01.2016 - 01.2018
High School Diploma -
Big Sandy Isd