Case Koehl
New Market,MD
Summary
Seasoned Hospitality Manager with a proven track record at Buffalo Wild Wings, enhancing guest satisfaction and streamlining operations. Expert in staff training and development, and adept at managing guest relations. Achieved significant improvements in employee efficiency and customer service excellence through effective leadership and food safety practices.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Buffalo Wild Wings
Frederick, MD
07.2022 - 05.2025
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
Shift Manager
Buffalo Wild Wings
Ijamsville, MD
08.2020 - 04.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Server/Cashier
Buffalo Wild Wings
Hagerstown, MD
01.2018 - 08.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MD06-2017
Skills
- Employee scheduling
- Food safety regulations
- Staff training and development
- Guest relations management
- Complaint handling
- Labor cost control
Timeline
Hospitality Manager
Buffalo Wild Wings
07.2022 - 05.2025
Shift Manager
Buffalo Wild Wings
08.2020 - 04.2022
Server/Cashier
Buffalo Wild Wings
01.2018 - 08.2020
High School Diploma -
Boonsboro High School
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
MacKenzie McDowellMacKenzie McDowell
Server at Buffalo Wild WingsServer at Buffalo Wild Wings
Kristina OrrKristina Orr
Server/Bartender/Shift Manager at Buffalo Wild WingsServer/Bartender/Shift Manager at Buffalo Wild Wings
David ThachDavid Thach
General Manager at Buffalo Wild WingsGeneral Manager at Buffalo Wild Wings
Melissa WhitmoreMelissa Whitmore
Associate Director, Facility Engineering at Sheppard PrattAssociate Director, Facility Engineering at Sheppard Pratt