Casey Allen
Cincinnati,Ohio
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Support Assistant
Benken Garden Center & Florist
02.2022 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Developed training materials for new hires, expediting their integration into the workplace while maintaining high performance standards.
Customer Service Associate
Benken Garden Center & Florist
02.2022 - Current
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Processed payments accurately according to company guidelines while maintaining high levels of confidentiality
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Performed data entry tasks accurately and efficiently using computer software programs.
Event Coordinator
Queen City Hemp
01.2018 - 04.2020
- Design and implement efforts to publicize events and promote sponsorships
- Inspect event facilities to ensure that they conform to customer requirements.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Executive Assistant/Leasing Coordinator
Jeffrey R. Anderson Real Estate
08.2011 - 05.2014
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Receptionist
Jeffrey R. Anderson Real Estate
09.2006 - 08.2011
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Norwood High School
Cincinnati, OH05.2006
Skills
- Strong interpersonal skills
- Ability to multitask
- Ability to work under pressure
- Eager to learn new skills and techniques
- Verbal Communication
- Reception duties
- Document Management
- Administrative Procedures
Timeline
Administrative Support Assistant
Benken Garden Center & Florist
02.2022 - Current
Customer Service Associate
Benken Garden Center & Florist
02.2022 - Current
Event Coordinator
Queen City Hemp
01.2018 - 04.2020
Executive Assistant/Leasing Coordinator
Jeffrey R. Anderson Real Estate
08.2011 - 05.2014
Receptionist
Jeffrey R. Anderson Real Estate
09.2006 - 08.2011
High School Diploma -
Norwood High School
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