Casey Allen
Las Vegas,NV
Summary
Motivated and hard-working individual with limited experience in the insurance industry, but driven to keep training and learning ways to excel.
Guest-oriented Concierge offering over 12 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Advocate of cross-department communication and flow.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Multiple Line Insurance Agent
State Farm
02.2026 - 06.2026
- Developed customized insurance policies to meet diverse client needs and enhance customer satisfaction.
- Analyzed risk assessments to provide tailored coverage recommendations for clients.
- Educated clients on insurance products, ensuring informed decision-making and policy understanding.
- Made outbound calls, texts, and emails to non-customers in an attempt to bring them in as policy holders.
- Boosted policy sales through effective cross-selling and upselling of multiple line products.
- Increased referral business by consistently delivering exceptional service and building lasting relationships with clientele.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Front Desk Agent
Sunset Station Casino
10.2021 - 05.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and service quality.
- Processed reservations and cancellations efficiently using hotel management software.
- Trained new front desk staff on procedures, systems, and customer service protocols.
- Implemented feedback mechanisms to gather guest insights for service enhancement initiatives.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Resort Concierge
Green Valley Ranch Resort & Casino
02.2008 - 05.2020
- My primary responsibilities were assisting with guest requests and needs. This included services such as transportation needs, restaurant reservations, amenity orders, cabana sales/reservations, show reservations, tours, golf tee times, car rentals, scooter rentals, and just handling general inquiries about the property and the city. I also handled administrative duties like generating and sending sales reports to our vendor partners, tracking vendor payments, and creating and submitting commissions reports for payroll.
Contract Administrator
Diamond Resorts
06.2007 - 02.2008
- Responsibilities were reading, verifying, and processing timeshare contracts from remote locations. I also compiled end-of-day reports.
Front Desk Agent
Golden Nugget Hotel and Casino
04.2000 - 02.2007
- I handled any and all hotel front desk services including check ins, check outs, room changes, guest payments, guest complaints, general inquiries, and more.
Education
Bachelor of Arts - Architecture
I only attended for one year and did not graduate.
High School Diploma -
06-1994
Skills
- Excellent communication skills both verbal and written
- Experienced in leadership roles as well as administrative roles and relations
- Guest experiences
- Policy and procedure adherence
- Relationship development
- A vast knowledge of the hospitality, entertainment, and culinary world of Las Vegas
- Impeccable punctuality and attendance
- Vendor interaction
- Organization
Certification
Nevada insurance license - property & casualty
Nevada insurance license - life & health
Timeline
Multiple Line Insurance Agent - State Farm
02.2026 - 06.2026
Front Desk Agent - Sunset Station Casino
10.2021 - 05.2023
Resort Concierge - Green Valley Ranch Resort & Casino
02.2008 - 05.2020
Contract Administrator - Diamond Resorts
06.2007 - 02.2008
Front Desk Agent - Golden Nugget Hotel and Casino
04.2000 - 02.2007
Ames High School - High School Diploma,
UNLV - Bachelor of Arts, Architecture