CHIN CHIN SMITH
GRAYSON,LA.
Summary
Conscientious Customer service representative with 6 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multiple Line Insurance Agent
EDDIE NEITZ STATEFARM
Columbia, LA
04.2021 - 08.2022
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
BUSINESSES MANAGER
BUGLADY PEST CONTROL
COLUMBIA, LA
01.2019 - 01.2021
- Explained coverage options to potential policyholders, answering questions or concerns
- Monitored clients' insurance coverages to ensure changing needs were met
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
- Achieved repeat business and referrals through personalized services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
TELUS INTERNATIONAL
MANILA
07.2017 - 08.2018
- Acoount is Telus a national telecommunications company in Canada
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Answered customer telephone calls promptly to avoid on-hold wait times
- Regularly exceeded daily sales and product add-on quotas
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Billing Customer Service Representative
TRANSCOM
Bacolod City
10.2016 - 05.2017
- Account was Comcast a telecommunication provides services to U.S
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Recommended Xfinity Digital Cable TV, High Speed Internet and Home Phone Services to customers, thoroughly explaining details.
Customer Service Representative
TELEPERFORMANCE
BACOLOD
11.2015 - 09.2016
- CITY
- Account was Expedia an online travel agency
- Assist customer with their hotel and flight reservation
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Responded to customer requests for products, services and company information.
Customer Service Representative
FOCUS DIRECT
BACOLOD
03.2012 - 11.2015
- CITY
- Account is Garcina cambogia and E-cigs
- Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Stewarding NC II - Maritime Studies
John B Lacson University
Philippines 05.2016
Skills
- Sales expertise
- Multi-line phone talent
- Good listening skills
- Account management
- Money handling abilities
- Service standard compliance
- Self-motivated, initiative, maintains high level of energy
- Organization and prioritization skill
- Tolerant and flexible to different situations
- Insurance Coverage Verification
- MS Office
- Spreadsheets
- PowerPoint
- Insurance Customization
Certification
- Licensed P&C, Life and Health
Languages
Tagalog
Native or Bilingual
English
Full Professional
Additional Information
Age: 26 years old
Date of Birth: July 6,1996
Sex: Female
Civil Status: Married
Name of Father: Alfredo Clavel
Name of Mother: Vilma Franco
Nationality: Filipino
Timeline
Multiple Line Insurance Agent
EDDIE NEITZ STATEFARM
04.2021 - 08.2022
BUSINESSES MANAGER
BUGLADY PEST CONTROL
01.2019 - 01.2021
Customer Service Representative
TELUS INTERNATIONAL
07.2017 - 08.2018
Billing Customer Service Representative
TRANSCOM
10.2016 - 05.2017
Customer Service Representative
TELEPERFORMANCE
11.2015 - 09.2016
Customer Service Representative
FOCUS DIRECT
03.2012 - 11.2015
Stewarding NC II - Maritime Studies
John B Lacson University
- Licensed P&C, Life and Health
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