Casey Allen
Columbia Falls,MT
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
Language
7
7
years of professional experience
Work History
Customer Service Representative
TrailWest Bank
Kalispell, MT
11.2024 - Current
- Resolved customer inquiries regarding accounts, transactions, and service requests with accuracy and professionalism.
- Processed deposits, withdrawals, transfers, and account maintenance in accordance with banking procedures.
- Assisted customers with online banking enrollment, password resets, and mobile app navigation.
- Verified account information and identity to protect customer data and prevent fraudulent activity.
- Explained bank products, fees, and account options to support informed customer decisions.
- Supported branch operations by completing paperwork, updating records, and coordinating routine service follow-up.
Assistant Manager
Glacier Park Boat Company
West Glacier, MT
05.2023 - 09.2025
- Directed daily guest service operations, ensuring smooth boarding and departures.
- Supervised seasonal staff, coaching teams on safety standards, service expectations, and operational procedures.
- Monitored dock readiness, vessel turnaround, and communication between crew and ticket office staff.
- Provided interpretive tours on Lake McDonald while driving historic vessels.
- Liaison between my staff and department heads to en
Food & Beverage Manager
Blacktail Mountain Ski Area
Lakeside, MT
11.2023 - 04.2024
- Directed food and beverage operations across lodge outlets, aligning service standards with guest expectations.
- Managed inventory, ordering, and vendor relationships to maintain product availability and control waste.
- Supervised front-of-house and kitchen staff, scheduling coverage and reinforcing safe service practices.
- Implemented daily cash handling and reconciliation procedures to improve accuracy and accountability.
- Organized successful special events that contributed to increased sales figures.
Beverage Manager
Tripoli Country Club
Milwaukee, WI
05.2019 - 04.2023
- Directed beverage program operations, maintaining quality, consistency, and compliance across clubhouse service areas.
- Managed inventory controls, ordering, and vendor coordination to support uninterrupted beverage service.
- Trained bartenders and service staff on pouring standards, product knowledge, and guest service expectations.
- Monitored beverage costs, pricing, and usage trends to improve margin performance.
- Designed beverage menus.
- Assisted in event coordination and planning.
Education
Bachelor of Science - Exercise Science
University of Wisconsin La Crosse
La Crosse05-2019
Skills
- Customer service
- Computer proficiency
- Payment processing
- Microsoft outlook
- Filing
- POS systems expert
- Critical thinking
- Data entry
Accomplishments
Won the Golden Propeller Award two seasons in a row for having the most successful season within the company.
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
TrailWest Bank
11.2024 - Current
Food & Beverage Manager
Blacktail Mountain Ski Area
11.2023 - 04.2024
Assistant Manager
Glacier Park Boat Company
05.2023 - 09.2025
Beverage Manager
Tripoli Country Club
05.2019 - 04.2023
Bachelor of Science - Exercise Science
University of Wisconsin La Crosse