Casey Ashley
Johnson City,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Lead Sales Associate/Key Holder
Dollar General
Johnson City, TN
09.2023 - Current
- Managed daily store operations and served as Manager on Duty during opening and closing shifts, ensuring smooth transitions and adherence to operational protocols.
- Supervised and directed team members on daily tasks and customer service standards, enhancing store efficiency and team performance.
- Resolved customer issues, authorized register overrides and returns, and ensured compliance with company safety and security policies.
- Handled register reconciliation, drawer audits, safe drops, and bank deposits.
- Processed high-volume freight while maintaining optimal inventory levels, ensuring timely product availability for customers.
Server/Waiter
Waffle House
Johnson City, TN
01.2019 - 01.2023
- Delivered friendly, fast-paced service for up to 8 tables simultaneously during peak weekend and late-night rushes.
- Coordinated grill orders using Waffle House's calling system to achieve fast kitchen-to-table turnaround.
- Called and coordinated grill orders accurately using Waffle House's calling system to ensure fast kitchen-to-table turnaround.
- Welcomed customers, took orders, served meals, bussed tables, and upheld sanitation standards throughout restaurant.
- Trained new servers on menu standards, company workflow, and customer service expectations to ensure consistent service delivery.
Night Shift Supervisor
Shoney's
Johnson City, TN
01.2017 - 01.2019
- Managed night operations: Led crew of 6 to 10 front-of-house staff during evening shifts, ensuring timely guest service and efficient workflow.
- Enforced compliance with health department guidelines and sanitation procedures, maintaining high standards for food safety.
- Handled cash and reporting: Balanced cash drawers, managed end-of-shift safe drops, and completed daily financial report accurately.
- Onboarded new hires and coached team members on service standards, enhancing overall team performance.
Education
High school diploma -
Unaka High School
Elizabethton, TNSkills
- Point of sale
- Register reconciliation
- Cash audits
- Inventory management
- Shift management
- Team management
- Supervision
- Leadership
- Customer service
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Lead Sales Associate/Key Holder
Dollar General
09.2023 - Current
Server/Waiter
Waffle House
01.2019 - 01.2023
Night Shift Supervisor
Shoney's
01.2017 - 01.2019
High school diploma -
Unaka High School