Melissa Rodriguez
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and sales leadership. Bilingual in Spanish and English, I effectively resolve conflicts and enhance customer satisfaction. Proficient in Microsoft Office Suite, I leverage technology to streamline operations and drive team success.
Overview
7
7
years of professional experience
Work History
Lead Key Holder
Flightclub
03.2024 - 04.2025
- Guided proper use of POS system through comprehensive cashier training programs.
- Reviewed daily sales reports for accuracy, recommending improvements when necessary.
- Delivered exceptional customer service to enhance customer satisfaction.
- Processed special orders for out-of-stock items to meet customer needs.
Front Desk Receptionist
Animal Welfare Society
02.2022 - 03.2024
- Assisted management staff in preparing reports, presentations, and documents as required.
- Delivered prompt and professional responses to customer inquiries via phone and email.
- Engaged with customers in person to address inquiries and provide assistance.
- Facilitated patient check-ins before appointments with veterinarians or technicians.
Sales Associate
Smoothie Kings
01.2021 - 02.2022
- Responded promptly to customer inquiries about menu items and special requests.
- Organized take-out orders efficiently for customer convenience.
- Maintained accurate sales transaction records for end-of-day reporting.
- Ensured compliance with health department regulations in food preparation.
Sales Associate
Express
08.2018 - 07.2020
- Executed cashier duties, including processing payments and issuing receipts.
- Attended weekly team meetings to evaluate performance goals and strategies.
- Addressed customer complaints with professionalism and promptness.
- Delivered accurate information regarding products, prices, and services.
- Maintained store cleanliness by ensuring tidy floors, windows, and displays.
Education
High School -
Miami Jackson Senior High School
Miami, FL06-2022
Skills
- Bilingual in Spanish and English
- Computer efficient in Microsoft Office Suite
- Computer efficiency in Adobe Photoshop
- Conflict resolution
- Time management
- Customer service
- Sales leadership
- Team leadership
- Point of sale
Community Service
Achieve Miami, Reading & Writing Teacher, 3rd-5th
References
Available upon request
Awards
- Math Honor, 2016
- Best Performance - Language Arts, 2016
- Best Improvement in Reading, 2017
Professional Organizations
- Academy of Finance (FBLA), Member, 08/18, Present
- Carnival Scholarship Mentoring Program, Member, 08/18, Present
References
References available upon request.
Timeline
Lead Key Holder
Flightclub
03.2024 - 04.2025
Front Desk Receptionist
Animal Welfare Society
02.2022 - 03.2024
Sales Associate
Smoothie Kings
01.2021 - 02.2022
Sales Associate
Express
08.2018 - 07.2020
High School -
Miami Jackson Senior High School
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