Selina Sanchez
Los Angeles,CA
Summary
Creative and personable results oriented professional well versed in sales with experience and success in client relationships and team leadership. My interpersonal skills and ability to effectively communicate with customers, staff and stakeholders has enabled me to create a positive working environment, built a positive relationship with customers and create a loyal customer base. Excel in fast paced working environment while providing great telephone, customer service and computer skills. I have strong knowledge of beauty products and services, as well as an excellent eye for detail. I have also implemented a number of targeted sales and marketing activities to promote products and services. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
7
7
years of professional experience
Work History
Lead Key Holder
MAC Cosmetics
06.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
- Spearheaded weekly team meetings focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
- Kept up with makeup brands and trends and updated myself with product knowledge to best assist clients with questions and concerns on new trending makeup looks.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Key Holder/Sales Associate
SalonCentric
07.2022 - 05.2023
- Assisting customers, answering phones, stock shelves, open and close store, complete deposits opening / closing stores, aided in training of employees
- Tracked performance and productivity based on sales and units sold to ensure store goals were being met- supervised all store sales associates
- Provided exceptional customer service to clients to create a loyal client base
- Excelled in building baskets to ensure store goals
- Product knowledge
Beauty Advisor
Sephora
06.2021 - 06.2022
- Greeted clients per day upon arrival and demonstrated proper use of skin care and makeup
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Product knowledge on skin care and other beauty products
- Provided clients with exceptional product knowledge, applications, and lessons in makeup and skin care
- Excelled in team goals and department goals
- Making customers feel beautiful about themselves
Assistant Manager
SEPHORA / JCPENNY
11.2019 - 05.2021
- Provided clients with great customer service and created healthy relationship with clients to built loyal clientele
- Ensured all customers were greeted with a warm, friendly smile
- Stayed up to date on store promotions, payment policies and security practices
- Communicated with customers about product offerings, including policies, restrictions and refund policies
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales area well-stocked, organized and current
- Mixed and matched paints according to customers specification
- Stayed up to date with product to increase product knowledge
- Trained new hires to provide exceptional customer service and product knowledge
Beauty Advisor
Ulta beauty
04.2018 - 09.2019
- Greeted clients per day upon arrival and demonstrated proper use of skincare and makeup products
- Evaluated customer skin to determine unique conditions and skin type
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Organized store by returning all merchandise to its proper place and restock displays
- Educated customers on product and service offerings
- Demonstrated Product to customers, discussed features ad redirected objections to capture sales
Education
Diploma - Music/Art
Hamilton High school
Los Angeles, CASkills
- Sales Leadership
- Product Knowledge
- Customer Service
- Sales Experience
- Time Management
- Visual Merchandising
- Retail Sales
- Computer Skills
- Makeup Application
- Bilingual
- Store operations
- Budgeting and financial planning
Timeline
Lead Key Holder
MAC Cosmetics
06.2023 - Current
Key Holder/Sales Associate
SalonCentric
07.2022 - 05.2023
Beauty Advisor
Sephora
06.2021 - 06.2022
Assistant Manager
SEPHORA / JCPENNY
11.2019 - 05.2021
Beauty Advisor
Ulta beauty
04.2018 - 09.2019
Diploma - Music/Art
Hamilton High school