Casey k Burbank
Boynton Beach,UNITED STATES
Summary
Dynamic professional with a proven track record at the Children’s Diagnostic and Treatment Center, excelling in leadership and organizational skills. Successfully trained new staff and managed a caseload of over 100 families, demonstrating strong analytical abilities and exceptional interpersonal skills to enhance service delivery and client satisfaction.
Overview
22
22
years of professional experience
Work History
Early Steps Supervisor – Professional Development and Credentialing Coordinator
Children’s Diagnostic and Treatment Center
Fort Lauderdale, United States
11.2023 - Current
- Supervised and trained new staff to ensure high-quality service delivery
- Developed and delivered training sessions for new staff and providers to enhance program effectiveness
- Monitored Early Steps providers through annual QA to maintain compliance and improve service standards
- Reviewed and recertified providers
- Held interviews for therapists trying to join our Early Steps provider network
Early Steps Service Coordinator
Children’s Diagnostic and Treatment Center
Fort Lauderdale, United States
05.2016 - 10.2023
- Worked with families that wanted services for their children with Autism, concerns for Autism, or related disabilities.
- Worked with and managed a caseload of 100+ families.
- Completed FANA to gather critical information for clinic team regarding child’s needs and family services.
- Completed PEP-3 assessments to confirm concerns for Autism.
- Took part in the clinic evaluations determining children’s eligibility and services.
- Researched and secured essential services, ensuring timely support for eligible children and their families.
- Scheduled and coordinated IFSP meetings with families and providers biannually to ensure aligned support and service delivery.
Nanny/Personal Assistant
Webb Millsaps Law Firm
Boca Raton, United States
04.2014 - 04.2016
- Work with the family’s 3 children ages 8 – 13 years old
- Help younger child with homework.
- Make all 3 meals for the children.
- Run errands for parents, such as: grocery store, post office, courthouse, carpool.
- Went to networking functions with Mr. Millsaps who is a lawyer.
- Helped children pick up and completed laundry for the 5 family members.
- Created invoices for clients of the law firm.
- Scheduled appointments for Mr. Millsaps and kept track of his calendar.
Early Steps Service Coordinator
Children’s Diagnostic and Treatment Center
Fort Lauderdale, United States
12.2010 - 12.2013
- Called Family’s that wanted Services for their child/ren.
- Went out to family’s home to complete FANA (family’s introduction to the program and small evaluation for the child to gather information for the clinic team)
- Took part in the clinic evaluations determining children’s eligibility and services.
- Completed all necessary follow up paperwork.
- Found services for children eligible for the program.
- Scheduled IFSP meetings with family and providers
- Worked with and managed a caseload of 85 families.
Pre-School Teacher
YMCA@901
Boca Raton, United States
10.2008 - 11.2010
- Work with infants, toddlers, and pre-school age children to help develop basic learning and social skills.
- Develop lesson plans.
- Coordinate materials for learning projects.
- Analyze learning outcomes to apply to future projects.
- Teach basic social skills such as sharing, honesty and tolerance.
- Communicate regularly with parents regarding needs and progress of children under supervision.
- Collaborate with other teachers and day-care providers to ensure a cohesive, calm environment for children.
Contractor’s Assistant
The Mold Doctor
Boca Raton, United States
06.2008 - 09.2008
- Assisted with small building and repair jobs in residential settings.
- Worked with customers to define job parameters and ensure satisfaction.
- Helped to organize and track billing and project proposals.
Server
Macaroni Grill
Boca Raton, United States
08.2007 - 03.2008
- Participated in the ongoing development of my working team.
- Accepted responsibility for opening and closing the restaurant.
- Served food and beverages.
- Helped to ensure a pleasant experience for customers.
Server/Bartender
Gold Coast Seafood Grill
Boca Raton, United States
05.2007 - 07.2007
- Served food and drinks, while ensuring a pleasant customer experience.
- Opened and operated the restaurant/ bar.
- Operated cash register and credit card transactions.
Director of External Operations, Annual Fund Phonathon Program
Florida Atlantic University Call Center
Boca Raton, United States
07.2004 - 12.2005
- Trained and supervised student callers
- Gathered incentives from area businesses to motivate student callers.
- Utilized Access and Raiser’s Edge software programs to develop and analyze reports demonstrating financial progress of the phonathon program.
- Utilized Microsoft Office software for PowerPoint presentations, Excel spreadsheets, and Outlook calendaring/emailing.
- Composed solicitation correspondence to area businesses.
- Recruited student callers.
- Created training program for new callers.
- Oversaw effort that raised a record-breaking $50,000 per semester.
- Oversaw student stewardship of phonathon donors.
Education
B.S. - Psychology
Barry University
Miami Shores, Florida12-2007
Skills
- Proficient in MS office programs
- Proficient in Access
- Strong analytic skills
- Strong organizational skills
- Strong leadership skills
- Excellent listening skills
- Excellent problem-solving skills
- Strong consensus builder
- Excellent interpersonal skills
Timeline
Early Steps Supervisor – Professional Development and Credentialing Coordinator
Children’s Diagnostic and Treatment Center
11.2023 - Current
Early Steps Service Coordinator
Children’s Diagnostic and Treatment Center
05.2016 - 10.2023
Nanny/Personal Assistant
Webb Millsaps Law Firm
04.2014 - 04.2016
Early Steps Service Coordinator
Children’s Diagnostic and Treatment Center
12.2010 - 12.2013
Pre-School Teacher
YMCA@901
10.2008 - 11.2010
Contractor’s Assistant
The Mold Doctor
06.2008 - 09.2008
Server
Macaroni Grill
08.2007 - 03.2008
Server/Bartender
Gold Coast Seafood Grill
05.2007 - 07.2007
Director of External Operations, Annual Fund Phonathon Program
Florida Atlantic University Call Center
07.2004 - 12.2005
B.S. - Psychology
Barry University