Casey Castilla
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service
Papouli's Greek Resturant
06.2023 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Assistant
M & M Tech Services
06.2020 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
Order Processor
Mercari
03.2019 - Current
- Order Processing/Entry
- Shipping and Handling
- Processed Customer Service Orders
Independent Contractor
Retail Arbitration
02.2013 - 08.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
Manager
Star's Drive In
04.2011 - 08.2012
- Managed Customer Service Calls and Concerns
- Merchandise Handling and Ordering
- Money and Deposit Handling
- Merchandise Shipping and Receiving
Education
General Education - Business & Cosmotology
Coastal Bend College
Beeville, TX06.2012
High School Diploma -
AC Jones
Beeville, TX05.2010
Skills
- Customer Service and Assistance
- Merchandise Orders and Exchanges
- Cash Register Operations
- Administrative and Office Support
- Shipping and Receiving
- Order and Invoice Processing
- Order Entry
- Microsoft Office
- Multitasking and Organization
- Merchandising
Timeline
Customer Service
Papouli's Greek Resturant
06.2023 - Current
Assistant
M & M Tech Services
06.2020 - Current
Order Processor
Mercari
03.2019 - Current
Independent Contractor
Retail Arbitration
02.2013 - 08.2017
Manager
Star's Drive In
04.2011 - 08.2012
General Education - Business & Cosmotology
Coastal Bend College
High School Diploma -
AC Jones
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