Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Casey Chamberlin

Holland

Summary

Dynamic team leader with proven expertise at Payge's Green Cleaning, excelling in conflict resolution and customer service. Successfully managed a high-performing team, enhancing service standards and resolving complaints effectively. Skilled in expectation setting and problem-solving, driving operational excellence and fostering a positive work environment.

Overview

14
14
years of professional experience

Work History

Team Leader

Payge's Green Cleaning
Elma
03.2024 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Managed a team of housekeepers, ensuring all tasks were completed on time and to the highest standard.

Sub Shop Coordinator

Wegmans
Buffalo
10.2022 - 03.2024
  • Reviewed sales reports to identify areas of improvement for increased profitability.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Assisted in developing short-term and long-term goals for the shop team.

Store Manager

Tim Horton's
Lancaster
08.2011 - 10.2022
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.

Education

High School Diploma -

Lancaster High School
Lancaster, NY
06-2008

Skills

  • Conflict resolution
  • Customer service
  • Team leadership
  • Effective communication
  • Problem-solving
  • Expectation setting

Affiliations

  • Holland Raiders Cheerleading coordinator and cheerleading coach
  • Crash A Rama pit steward

Timeline

Team Leader

Payge's Green Cleaning
03.2024 - Current

Sub Shop Coordinator

Wegmans
10.2022 - 03.2024

Store Manager

Tim Horton's
08.2011 - 10.2022

High School Diploma -

Lancaster High School

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