Casey Clark
Las Vegas,NV
Summary
Accomplished Craps Dealer and Pit Supervisor with a proven track record over the years, enhancing customer satisfaction and retention through exceptional service and maintaining a fast-paced gaming environment. Expert in gaming commission regulations and advanced math.
Overview
32
32
years of professional experience
Work History
Craps Dealer
Suncoast Casino
03.2022 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Pit Supervisor
Arizona Charlies Decatur
08.2016 - 03.2020
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Monitored gaming operations continuously to check on dealers and players.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Stayed current on changing tricks and techniques used by players of each game.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Identified and removed players suspected of cheating in cards or other games.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
- Interpreted and enforced rules for gameplay and betting limits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Lead Researcher
Wolf Spirit Radio
03.2011 - 01.2016
- Gathered and organized information for research purposes.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Worked as member of integrated project team in highly collaborative work environment.
- Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
- Detailed study findings and updated research upon new discoveries.
Craps Dealer
Gold Strike Casino Resort Tunica Ms
01.1997 - 01.2006
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored game for potential security risk to protect operation and players.
- Monitored players behavior, taking appropriate action against rule violations.
- Inspected table games and equipment to confirm proper function.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Enforced game rules to maintain fair paly and avoid disputes.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps and baccarat.
Craps Dealer
Splash Casino
07.1992 - 03.1994
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ06.1989
Skills
- Advanced math skills
- Strong mathematical skills
- Excellent customer service
- Stress Tolerance
- Multitasking
- Decision-Making
- Interpersonal Communication
- Currency Exchange
- Table game rules
- Gaming commission regulations
- Fraud Detection
- Professionalism
Timeline
Craps Dealer
Suncoast Casino
03.2022 - Current
Pit Supervisor
Arizona Charlies Decatur
08.2016 - 03.2020
Lead Researcher
Wolf Spirit Radio
03.2011 - 01.2016
Craps Dealer
Gold Strike Casino Resort Tunica Ms
01.1997 - 01.2006
Craps Dealer
Splash Casino
07.1992 - 03.1994
High School Diploma -
Mohave High School
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