Casey Coffman
Paramount,California
Summary
Dynamic sales and hospitality leader with 8 years of experience driving revenue growth, building client relationships, and optimizing multi-unit operations at RevelXP and The Walt Disney Company. Proven ability to lead high-performing teams, develop strategic partnerships, and deliver exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Regional General Manager
RevelXP
Los Angeles, United States
01.2024 - Current
- Grew property revenue by 23%-85% annually through targeted sales campaigns and partnership development.
- Directed sales, marketing, and operations for multiple high-profile markets including Stanford, USC, Arizona, and Arizona State University.
- Led cross-functional teams to align corporate sales strategy with local market opportunities.
- Built and maintained vendor relationships, negotiating long-term contracts resulting in an 18% reduction in costs.
Guest Experience Manager - Food & Beverage
The Walt Disney Company
Anaheim, United States
12.2022 - 12.2023
- Drove initiatives to enhance sales-focused guest experiences, boosting engagement and repeat business.
- Managed $10 million food and beverage operation, prioritizing guest satisfaction and financial performance.
- Achieved consistent revenue optimization through effective service recovery and cross-department collaboration.
- Completed Disney Leadership Essentials and Emerging Leaders programs with distinction.
Disney Special Activities Supervisor
The Walt Disney Company
Anaheim, United States
07.2021 - 12.2022
- Led 175+ VIP tour guides to enhance sales operations, driving premium guest experiences.
- Forged strategic partnerships with internal stakeholders to expand VIP product offerings and elevate guest engagement.
- Created revenue tracking system to improve product visibility and enhance sales forecasting accuracy.
DLR VIP Tour Guide, Guest Relations Lead and Lead Trainer
The Walt Disney Company
Anaheim, United States
08.2019 - 07.2021
- Customized itineraries and experiences, leading to increased guest satisfaction and repeat bookings.
- Delivered exceptional hospitality experiences for elite clientele, enhancing overall guest satisfaction.
- Improved operational efficiency through process enhancements driven by guest feedback analytics.
WDW Attractions Coordinator
The Walt Disney Company
Orlando, United States
05.2018 - 07.2019
- Coordinated daily operations for attractions, enhancing guest experiences through efficient processes.
- Partnered with cross-functional teams to refine attraction engagement strategies and boost guest interaction.
- Conducted workload testing to optimize attraction counts and minimize safety incidents.
Procurement Manager
Syserco, Inc. & Syserco Midwest
Fremont, United States
06.2016 - 08.2016
- Negotiated vendor contracts exceeding $2M+, achieving substantial cost savings and on-time fulfillment.
- Developed procurement systems to enhance communication between operations and sales teams, facilitating smoother collaboration.
- Managed logistics in warehouse and coordinated schedule for panel building, ensuring timely project completion.
Education
MBA - Sports Management
Southern New Hampshire University
05-2022
BS - Business Administration
University of Redlands
05-2017
Skills
- Strategic planning
- Budget management
- Revenue growth
- Sales strategy
- Cross-functional leadership
- Proficient in Salesforce & Smartsheet
- Proficient in Microsoft Office Suite
- Creative problem solver
- Focused under pressure
- Flexible team player
- Customer relationship management
- Effective communication
Timeline
Regional General Manager
RevelXP
01.2024 - Current
Guest Experience Manager - Food & Beverage
The Walt Disney Company
12.2022 - 12.2023
Disney Special Activities Supervisor
The Walt Disney Company
07.2021 - 12.2022
DLR VIP Tour Guide, Guest Relations Lead and Lead Trainer
The Walt Disney Company
08.2019 - 07.2021
WDW Attractions Coordinator
The Walt Disney Company
05.2018 - 07.2019
Procurement Manager
Syserco, Inc. & Syserco Midwest
06.2016 - 08.2016
MBA - Sports Management
Southern New Hampshire University
BS - Business Administration
University of Redlands