Jacqueline Wagner-Griffin
Dayton,TX
Summary
Dynamic Regional General Manager with a proven track record at Hippo Burgers, excelling in operations management and strategic planning. Enhanced customer satisfaction through effective staff management and innovative training programs. Recognized for implementing cost-saving measures while fostering a collaborative team environment, driving operational success across multiple locations.
Regional management professional with proven track record in driving operational excellence and strategic growth. Skilled in team leadership, business development, and process optimization. Strong focus on fostering collaboration, adapting to evolving business needs, and delivering measurable results. Known for effective decision-making and ability to inspire high performance.
Experienced with overseeing multiple regional operations and ensuring streamlined processes. Utilizes strong leadership and strategic planning to drive business growth and team success. Track record of effective communication and problem-solving in complex scenarios.
Overview
31
31
years of professional experience
Work History
Regional General Manager
Hippo Burgers
07.2022 - Current
- Established key performance indicators to monitor operational success across multiple locations.
- Led cross-functional meetings to align regional goals with overall business objectives, enhancing teamwork.
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Implemented performance metrics to evaluate employee success, guiding professional development opportunities accordingly.
- Established clear communication channels between departments, fostering improved teamwork and collaboration.
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
Regional General Manager
Dayton Dairy Queen
06.1995 - 06.2022
- Directed regional operations to optimize service delivery and enhance customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Streamlined inventory management processes to reduce waste and increase efficiency.
- Collaborated with marketing teams to launch local promotions, boosting brand visibility.
- Analyzed sales data to identify trends and inform strategic decision-making for growth initiatives.
- Fostered a culture of continuous improvement by mentoring managers on best practices in operations.
Manager/Lead Customer Service Representative
Dayton Huffman Horse Center
02.1995 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed strategies to enhance team performance and optimize resource allocation.
Education
High School Diploma -
Dayton High School
Dayton, TXSkills
- Operations management
- Staff management
- Strategic planning
- Sales leadership
Timeline
Regional General Manager
Hippo Burgers
07.2022 - Current
Regional General Manager
Dayton Dairy Queen
06.1995 - 06.2022
Manager/Lead Customer Service Representative
Dayton Huffman Horse Center
02.1995 - 12.2021
High School Diploma -
Dayton High School