Mabel Lora Davidson
Williamstown,NJ
Summary
To obtain a position where I can utilize my skills in guest relations, team building and training while maximizing profits, and to continue to grow within a restaurant company.
Dynamic and results-oriented Regional General Manager with extensive experience in high-volume restaurant operations. Successfully launched and managed new concepts while adhering to evolving health and safety guidelines. Proven ability to lead teams in creating exceptional guest experiences, driving revenue growth, and maintaining operational excellence.
Overview
27
27
years of professional experience
Work History
Regional General Manager
Louie Louie, White Dog Café, Fearless Restaurants
Philadelphia, PA
08.2020 - Current
- Successfully opened Rosalie, a new concept, while navigating Covid-19 restrictions, creating a safe and enjoyable environment for guests and staff
- Developed and implemented training guidelines, steps of service standards, and guest relations policies to ensure operational consistency and excellence
- Collaborated with the Executive Chef to train staff on food menu knowledge, enhancing guest satisfaction and team confidence
- Assisted the corporate beverage director in curating the wine and cocktail list to elevate the dining experience
- Designed a more approachable food and wine menu at Rosalie, resulting in increased guest engagement and revenue growth
- Built a growing base of regular guests through outstanding service, in-house marketing strategies, and innovative social media campaigns, establishing Rosalie as a destination restaurant in Wayne
- Maintained high standards at White Dog Cafe and Louie Louie, consistently meeting shopper report metrics and driving revenue in challenging economic climates
- Exceeded company benchmarks in labor and beverage costs, showcasing fiscal discipline and operational efficiency
- Spearheaded initiatives to enhance staff performance, guest satisfaction, and overall profitability across all locations
- Annual Commutative Sales: $16 Million
- Key Achievements: Consistently produced revenue growth despite market challenges, solidifying all locations as high-performing assets
- Strengthened brand reputation through exceptional operational standards and strategic marketing efforts
- Championed a culture of excellence, teamwork, and continuous improvement across multiple venues
Director of Restaurants
Schulson Collective
Philadelphia, PA
02.2018 - 03.2020
- Oversaw daily operations of multiple properties with a combined revenue exceeding $30 million, focusing on service excellence and food quality
- Collaborated closely with General Managers and Executive Chefs to streamline operations and achieve company goals
- Implemented systems to control labor costs, reducing labor percentages company-wide and improving time management for salaried employees
- Led guest relations training for FOH staff, emphasizing exceptional service standards
- Trained all new General Managers in restaurant operations and leadership
- Supported BOH and FOH teams as needed, fostering a collaborative work environment
- Participated in menu tastings, chef candidate evaluations, and the development of new concepts
- Served as point person for operational tools including Dolce, Toast, and xtraCHEF
- Managed P&L reviews for all properties, training management teams to meet and exceed budgetary goals
General Manager
Starr Restaurant Organization
Philadelphia, PA
09.2015 - 02.2018
- Developed management team proficiency in cost control and operational metrics
General Manager
Starr Restaurant Organization
Philadelphia, PA
04.2014 - 09.2015
- Implemented a new cocktail program and stabilized a tenured staff, increasing sales and operational efficiency
General Manager
Starr Restaurant Organization
04.2013 - 04.2014
- Mentored young management staff and ensured a smooth transition for new leadership
Assistant General Manager
Starr Restaurant Organization
09.2009 - 04.2013
- Managed a 300-bottle wine list and an extensive cocktail program, elevating beverage service standards
- Conducted P&L reviews with senior management and developed FOH and management teams
Restaurant Manager
Roy’s Hawaiian Fusion, OSI Restaurant Group
Philadelphia, PA
09.2007 - 09.2009
- Expanded the wine program from 50 to 150 bottles while maintaining a 23% beverage cost
- Rewrote employee training manuals and enhanced communication protocols
General Manager
Wagamama
Boston, MA
01.2007 - 08.2007
- Opened the first U.S
- Location of this international restaurant group, implementing UK training standards in Boston
- Wrote the alcohol and beverage policy and hired and trained all FOH staff
Restaurant Manager
Biba & Pignoli
Boston, MA
10.1997 - 05.2001
Skills
- Sales leadership
- Staff management
- Human resources management
- Vendor relations
- Operations management
- Process improvement
- Business development
- Profit maximization
- Verbal and written communication
- Inventory tracking and management
- Multitasking Abilities
- Business forecasting
- Profit and loss accountability
- Desktops, laptops, and mobile devices
- Schedule management
- Financial oversight
- Vendor management
- Hiring and onboarding
- Quality assurance
Timeline
Regional General Manager
Louie Louie, White Dog Café, Fearless Restaurants
08.2020 - Current
Director of Restaurants
Schulson Collective
02.2018 - 03.2020
General Manager
Starr Restaurant Organization
09.2015 - 02.2018
General Manager
Starr Restaurant Organization
04.2014 - 09.2015
General Manager
Starr Restaurant Organization
04.2013 - 04.2014
Assistant General Manager
Starr Restaurant Organization
09.2009 - 04.2013
Restaurant Manager
Roy’s Hawaiian Fusion, OSI Restaurant Group
09.2007 - 09.2009
General Manager
Wagamama
01.2007 - 08.2007
Restaurant Manager
Biba & Pignoli
10.1997 - 05.2001