Casey Culbreath
Manassas,VA
Summary
Demonstrates knowledge of procedures, practices, equipment and supplies. Ability to supervise and work cooperatively in a team setting while communicating effectively, both orally and in writing. Ability to develop and maintain continuous working relationships throughout the school division and with the public. Completes tasks while being safe and in a timely manner.
Overview
31
31
years of professional experience
Work History
Acting Bus Driver Supervisor
Fairfax County Public Schools
Fairfax, VA
02.2022 - present
- Monitor driver behavior, timesheets and attendance.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Assist in assignment of buses and bus routes schedules
- Consult with school administrators and parents to resolve issues within transportation.
- Supervises bus drivers and attendants assigned to pyramid.
- Ability to respond to emails, update STARS cards, arrange student transportation
- Enforce transporting of students to and from schools in a safe and timely manner.
Patrol Representative
Fairfax County Public School Transportation
Fairfax, VA
05.2019 - 02.2022
- Offered strategic direction to promote full understanding of duties.
- Provided information during monthly meetings.
- Mentored and supported students.
- Partnered with school administrators to promote accountability.
- Wrote emails to follow up on pending concern's.
- Demonstrated duties to uphold safety protocols.
BBDAC
Fairfax County Public School
Fairfax, VA
05.2019 - 02.2022
- Built strong and trusting rapport with drivers.
- Assisted with finding solutions.
- Reported detailed drivers concerns.
- Relayed changes and solutions in a timely manner.
- Attended monthly meetings with Superintendent and area officials.
Bus Driver
Fairfax County Public Schools
Fairfax, VA
11.2018 - Current
- Learned and followed school transportation procedures.
- Operated bus professionally and interacted with passengers.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations safely and timely.
- Used two-way radio while remaining focused on safety.
- Completed accident and incident reports accurately and legibly.
- Reported vehicle issues to dispatchers.
- Proficient in map reading.
Dipatch
Fairfax County Public Schools
Fairfax, VA
12.2018 - 01.2019
- Responded immediately to incidents, and or emergency situations.
- Used radio, to direct employees to appropriate sites.
- Answered telephone calls to take messages, respond to questions and provide information to the public.
- Provided friendly and professional assistance to employees.
- Communicated with team members and building management via radio, telephones, computers and email.
- Detected emergency situations through keen listening and close observation to respond appropriately.
Store Trainer
Longhorn Steakhouse
Chantilly, VA
05.2014 - 09.2018
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Provided insight regarding job duties to optimize productivity.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Optimized processes by training employees to apply industry best practices and observe protocols.
- Oversaw staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
Bartender
Longhorn Steakhouse
Chantilly, VA
05.2013 - 09.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Monitored patron alcohol consumption to encourage safety.
- Used POS system to input orders, create checks and issue receipts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
Server
Longhorn Steakhouse
Chantilly, VA
05.2012 - 05.2013
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to cooks.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Monitored dining rooms for safety and customer needs.
- Provided exceptional service to high volume of daily customers.
Certified Store Trainer
Silver Diner
Fairfax, VA
09.2003 - 07.2012
- Trained employees on store security, monetary procedures and customer service expectations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Provided insight regarding job duties to optimize productivity.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Optimized processes by training employees to apply industry best practices and observe protocols.
- Oversaw staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
Server
Silver Diner
Fairfax, VA
09.2001 - 09.2003
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Relayed orders and special requests to cooks.
- Discussed dining menu information to aid in decision process for senior residents.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Monitored dining rooms for safety and customer needs.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.2000
Skills
- Price Memorization
- Food Safety Understanding
- Wine Pairings
- Point of Sale (POS) System Operations
- Order Accuracy and Delivery
- Relationship Building
- Commercial drivers license
- Demonstrates knowledge of procedures, practices, equipment and supplies related to transportation and school bus operations
- Ability to communicate effectively, both orally and in writing
- Knowledge of national, state, county, local and School Board regulations
- Ability to develop and maintain effective working relationships throughout school division and with the public
- Ability to assess results and modify procedures
- Ability to write clear and precise reports
Accomplishments
- Recognized as FOH Employee of the Year for outstanding performance and team contributions in 2003.
- FCPS Cares Award 2019
Computer skills
Microsoft Windows,
Microsoft Office 2010, MapNet Web, AVL, STARS, SEASTARS, PC experience: related equipment includes Printer, Scanner, MapNet, Microsoft Excel, BIRD, MYPDE, Field Trips, Access, Video Vault, Google Docs, Sheets, Forms, Slides, Business Writing, MYTIME.
Courses
CPR, Discrimination & Harassment Awareness, FCPS Anaphylaxis Awareness, FCPS Report Child Abuse and Neglect, Restraint and Seclusion,
Cultural Proficiency, Personal and Protective Equipment, Religious and Cultural Observances, Stop the Spread.
Timeline
Acting Bus Driver Supervisor
Fairfax County Public Schools
02.2022 - present
Patrol Representative
Fairfax County Public School Transportation
05.2019 - 02.2022
BBDAC
Fairfax County Public School
05.2019 - 02.2022
Dipatch
Fairfax County Public Schools
12.2018 - 01.2019
Bus Driver
Fairfax County Public Schools
11.2018 - Current
Store Trainer
Longhorn Steakhouse
05.2014 - 09.2018
Bartender
Longhorn Steakhouse
05.2013 - 09.2018
Server
Longhorn Steakhouse
05.2012 - 05.2013
Certified Store Trainer
Silver Diner
09.2003 - 07.2012
Server
Silver Diner
09.2001 - 09.2003
High School Diploma -
Stonewall Jackson High School