Secure a long-term position utilizing effective organizational and customer service skills to accomplish work using computers and helping others. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
Work History
REMOTE AGENT / MENTOR
3 Years 9 Months
Foundever | 03.2022 - 12.2025
Assist various pharmacies with rejected insurance claims
Utilize chat to assist agents with rejected claims during calls
Communicate with pharmacies and clients in an efficient and timely manner via phone
Direct/transfer phone calls to the correct department utilizing warm and cold transfers
Program usage: Citrix, Cisco, Jabber, and CSP-Workspace
Remote
Education
High School Diploma
Henderson Independence High School | Salisbury, NC | 06-2007