Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Casey Engel

Greeley,CO

Summary

Adaptable professional experienced in managing accounts receivable and collections. Proven track record of increasing collections, reducing delinquencies, and improving customer satisfaction. Skilled in reconciling accounts, identifying discrepancies, and tracking payments. Excellent communicator with strong problem-solving and decision-making abilities. Committed to developing positive relationships with customers and team members. I can be relied upon to help your team achieve its goals.

Overview

12
12
years of professional experience

Work History

ACCOUNTS RECEIVABLE REPRESENTATIVE

JBS
12.2017 - Current
  • Generate statements of accounts on request or as needed
  • Collect outstanding payments from customers and handled customer inquiries promptly
  • Conduct regular reviews of unapplied cash items in order to determine if they can be applied correctly or need further investigation
  • Maintain effective relationships with internal and external customers by providing prompt response to inquiries and resolving any issues that may arise
  • Research invoices and customer portals to resolve customer concerns and billing issues
  • Prepare weekly reports for management review
  • Collaborate with other departments and teams within the organization concerning Accounts Receivable matters
  • Communicate regularly with customers regarding payment status, past due balances, and disputes via email, telephone, or portal
  • Generate aging reports to identify overdue accounts for collection efforts
  • Assist coworkers with their accounts
  • Excellent written and verbal communication
  • Delivering excellent customer service while working in a fast-paced environment
  • Demonstrate ability to manage multiple tasks while remaining adaptable and flexible
  • Skilled in using various software applications and programs including Outlook, Excel, SAP/S4

RECEPTIONIST

Hair Dynamics
09.2012 - 04.2017
  • Handled cash and credit card payments with accuracy
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner
  • Checked visitors in and directed or escorted to appropriate personnel
  • Handled frequent work process interruptions with flexibility and poise
  • Created detailed spreadsheets using Excel to track student schedule information
  • Complied with privacy and confidentiality policies when communicating with callers and guests

Education

Certification in Nursing -

Front Range Community College
12.2002

Skills

  • SAP/S4
  • 10 Key
  • Information Gathering and Analysis
  • Proactive and Self-Motivated
  • Research

References

References available upon request

Timeline

ACCOUNTS RECEIVABLE REPRESENTATIVE

JBS
12.2017 - Current

RECEPTIONIST

Hair Dynamics
09.2012 - 04.2017

Certification in Nursing -

Front Range Community College

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Casey Engel