Casey Ford
Howell,MI
Summary
Dependable and successful along with providing fast, high-quality customer service to guests in restaurant and photography settings. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Server
Jezebel's Saloon
Brighton, MI
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for customers.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
Ideal Photos
Brighton, MI
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Set up and take down events.
- Travel throughout country for job events
Groundskeeper
Waldenwoods Resort
Hartland, MI
03.2017 - 01.2020
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Took care of all guests staying in campground and resort.
Education
Associate of Applied Science - HVAC Installation And Repair
Washtenaw Community College
Ann Arbor, MI05.2022
Certificate - HVAC Residential - HVAC Installation And Repair
Washtenaw Community College
Ann Arbor, MI05.2022
Certificate - HVAC Commercial Trade - HVAC Installation And Repair
Washtenaw Community College
Ann Arbor, MI05.2022
Skills
- Warm and Friendly
- Cool Under Pressure
- Conflict and Complaint Resolution
- Natural Leadership
- Dependable
Timeline
Server
Jezebel's Saloon
10.2021 - Current
Customer Service Representative
Ideal Photos
03.2020 - Current
Groundskeeper
Waldenwoods Resort
03.2017 - 01.2020
Associate of Applied Science - HVAC Installation And Repair
Washtenaw Community College
Certificate - HVAC Residential - HVAC Installation And Repair
Washtenaw Community College
Certificate - HVAC Commercial Trade - HVAC Installation And Repair
Washtenaw Community College
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