Casey Gillespie
Bogota,NJ
Summary
Adept in software diagnosis and excelling in customer service, my tenure at Alert360 honed my technical troubleshooting and effective communication skills. Spearheading efficient issue resolution and enhancing user experience, I demonstrated a proven track record of success, leveraging both hard and soft skills to exceed employer expectations without fail.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Alert360
Newtown Square, PA
01.2022 - Current
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Supported customers with online billing, access, and account issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Managed hardware and software troubleshooting services to support end-user needs efficiently.
Manufacturing Technician
Kulite Semiconductor Products
Leonia, NJ
07.2019 - 04.2020
- Assembled components and operated machinery according to standard procedures.
- Conducted quality checks on finished products to ensure accuracy.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
Key Holder
Bagel Buffet
Hackensack, NJ
02.2018 - 02.2019
- Managed inventory levels and ensured timely restocking.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Handled daily banking tasks including deposits, withdrawals, and register management.
Education
High School Diploma -
Bogota Highschool
Bogota, NJ06-2016
Skills
- Software diagnosis
- User credential management
- Microsoft office specialist (MOS) expert
- Customer service expert
- Technical troubleshooting
- Appointment scheduling
- Verbal and written communication
Timeline
Technical Support Representative
Alert360
01.2022 - Current
Manufacturing Technician
Kulite Semiconductor Products
07.2019 - 04.2020
Key Holder
Bagel Buffet
02.2018 - 02.2019
High School Diploma -
Bogota Highschool
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