Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casey Hayes

Van Buren Township

Summary

Dynamic hospitality professional with a strong work ethic and attention to detail. Proven ability to foster positive customer relationships and resolve complaints effectively. Skilled in multitasking and time management, ensuring exceptional service and a welcoming atmosphere in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Kickers Bar and Grill
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Barista Shift Supervisor

Bert's Cafe
08.2024 - 04.2025
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.

Barista

Tim Hortons
06.2021 - 05.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Bachelor of Science - Biology Health And Society

University of Michigan
Ann Arbor
05-2028

High School Diploma -

Henry Ford Academy
Dearborn, MI
06-2024

Skills

  • Attention to detail
  • Positive attitude
  • Strong work ethic
  • Time management
  • Patience
  • Hospitality service expertise

Certification

  • CNA - Certified Nurse Assistant

Timeline

Server

Kickers Bar and Grill
03.2025 - Current

Barista Shift Supervisor

Bert's Cafe
08.2024 - 04.2025

Barista

Tim Hortons
06.2021 - 05.2024

Bachelor of Science - Biology Health And Society

University of Michigan

High School Diploma -

Henry Ford Academy

Similar Profiles

CREATE PROFILE